Formal English

Welcome to English :) 
Today we will:
-Talk about politeness/Formal english 
-Practice check-in conversation
-Practice Handling a complaint

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Slide 1: Slide
EngelsMBOStudiejaar 1

This lesson contains 21 slides, with interactive quizzes and text slides.

Items in this lesson

Welcome to English :) 
Today we will:
-Talk about politeness/Formal english 
-Practice check-in conversation
-Practice Handling a complaint

Slide 1 - Slide

Write 2 things you did this weekend

Slide 2 - Open question

Politeness
-What is politness? 

-Should you be polite? 

-Is it okay to be polite/impolite

Slide 3 - Slide

(Im)politness 

Slide 4 - Slide

(Im)politness
Think about and write down: 

-Two things that are polite
-Two things that are impolite

Slide 5 - Slide

Cultural Differences in Politeness
Think about and write down: 

-What is polite in a different culture but impolite in the Netherlands.
-or-
-What is polite in the Netherlands but impolite in a different culture. 

Slide 6 - Slide

Your own experiences 
Think about and write down: 

What is the best or worst conversation you have had with someone who works in tourism? (hotel, camping, tour guide etc.)

Slide 7 - Slide

Politeness


u/jij in Dutch does not exist in English


Never shorten anything. “Going to” NOT “Gonna”
  

Slide 8 - Slide

What type of English will you have to use at the front desk?
A
Formal
B
Informal

Slide 9 - Quiz

What are examples of non-verbal communication that are helpful at the front desk?

Slide 10 - Mind map

Hospitality Smile 

Slide 11 - Slide

What is the correct formal greeting in English?
A
Hello
B
What's up?
C
Good morning, Sir/madam
D
hi

Slide 12 - Quiz

Which is formal?
A
May I have your name?
B
What is your name?

Slide 13 - Quiz

Which is formal?
A
Would you like a cup of coffee?
B
Do you want coffee?

Slide 14 - Quiz

Which is formal?
A
Can you spell that?
B
Could you spell that for me, please?

Slide 15 - Quiz

Which is formal?
A
May I have your passport please?
B
Can I please have your passport?

Slide 16 - Quiz

Does anyone remember the steps to solving a complaint?

Slide 17 - Mind map

-Listen
-Apologize
-Solve
-Thank

Slide 18 - Slide

Please solve this complaint:
"There are no towels in my room!"

Slide 19 - Open question

Are there any questions about formal English?

Slide 20 - Mind map

Please get into pairs
Practice the check-in conversation using the SOP

Slide 21 - Slide