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Formal English
Welcome to English :)
Today we will:
-Talk about politeness/Formal english
-Practice check-in conversation
-Practice Handling a complaint
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Slide 1:
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Engels
MBO
Studiejaar 1
This lesson contains
21 slides
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interactive quizzes
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Items in this lesson
Welcome to English :)
Today we will:
-Talk about politeness/Formal english
-Practice check-in conversation
-Practice Handling a complaint
Slide 1 - Slide
Write 2 things you did this weekend
Slide 2 - Open question
Politeness
-What is politness?
-Should you be polite?
-Is it okay to be polite/impolite
Slide 3 - Slide
(Im)politness
Slide 4 - Slide
(Im)politness
Think about and write down:
-Two things that are polite
-Two things that are impolite
Slide 5 - Slide
Cultural Differences in Politeness
Think about and write down:
-What is polite in a different culture but impolite in the Netherlands.
-or-
-What is polite in the Netherlands but impolite in a different culture.
Slide 6 - Slide
Your own experiences
Think about and write down:
What is the best or worst conversation you have had with someone who works in tourism? (hotel, camping, tour guide etc.)
Slide 7 - Slide
Politeness
u/jij in Dutch does not exist in English
Never shorten anything. “Going to” NOT “Gonna”
Slide 8 - Slide
What type of English will you have to use at the front desk?
A
Formal
B
Informal
Slide 9 - Quiz
What are examples of non-verbal communication that are helpful at the front desk?
Slide 10 - Mind map
Hospitality Smile
Slide 11 - Slide
What is the correct formal greeting in English?
A
Hello
B
What's up?
C
Good morning, Sir/madam
D
hi
Slide 12 - Quiz
Which is formal?
A
May I have your name?
B
What is your name?
Slide 13 - Quiz
Which is formal?
A
Would you like a cup of coffee?
B
Do you want coffee?
Slide 14 - Quiz
Which is formal?
A
Can you spell that?
B
Could you spell that for me, please?
Slide 15 - Quiz
Which is formal?
A
May I have your passport please?
B
Can I please have your passport?
Slide 16 - Quiz
Does anyone remember the steps to solving a complaint?
Slide 17 - Mind map
-Listen
-Apologize
-Solve
-Thank
Slide 18 - Slide
Please solve this complaint:
"There are no towels in my room!"
Slide 19 - Open question
Are there any questions about formal English?
Slide 20 - Mind map
Please get into pairs
Practice the check-in conversation using the SOP
Slide 21 - Slide
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