LE11 - ITIL - LES2 - Incident Management
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Lesson duration is: 60 minItems in this lesson
Slide 1 - Slide
Slide 2 - Slide
Wat weet jij al van
Incident Management?
Slide 3 - Mind map
Slide 4 - Slide
Slide 5 - Slide
What is the difference between
an incident and a problem?
an incident and a problem?
A
It's just
different, man
B
A problem has no know cause, an incident does
C
An incident causes an interruption, a problem does not
D
Problems can generally be resolved quicker than incidents
Slide 6 - Quiz
Slide 7 - Slide
Slide 8 - Slide
Have you ever had to deal with
angry customers?
angry customers?
YAS!
NOPE!
Never had the opportunity
Slide 9 - Poll
Slide 10 - Slide
Slide 11 - Slide
Slide 12 - Slide
What steps are in the
trouble shooting process?
trouble shooting process?
Slide 13 - Open question
Slide 14 - Slide
Slide 15 - Slide
Slide 16 - Slide
Slide 17 - Slide
Feedback?
Improvements?
Additions?
