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Customer Service in Hospitality and accommodation

Customer Service in Hospitality and accommodation

1 / 5

Slide 1: Slide

TourismHigher Education (non-degree)

This lesson contains 5 slides, with interactive quizzes and text slide.

Lesson duration is: 5 min

Items in this lesson

Customer Service in Hospitality and accommodation

Slide 1 - Slide

Is providing good customer service important in the hospitality and accommodation sector?

yes

No

Not Sure

Slide 2 - Poll

Why is good customer service important?

Slide 3 - Mind map

Impacts of poor customer service?

Slide 4 - Mind map

How can Organisations encourage employees to provide good customer service?

Slide 5 - Mind map

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