10.3 Communication with internal stakeholders

• Economie & Ondernemen
• Middelbare school
• havo
• Leerjaar 3

What terms do you remember from last lesson?

What kind of communication is the second image showing?

What kind of communication is a video call from a manager to her employees?

Give an example of written communication

10.3 Communication with internal stakeholders

1. Written methods of communication
2. Oral methods of communication  

Memorandum

• Brief message
• Only used for internal communication 

Email

• Often horizontal
• Often internal
• Can attach documents 

Text message (app)

• Informal communication 

Report

• Can be produced for many aspects of an enterprise
• Sent in an email

Annual report & associated documents

• Usually sent out to shareholders before an annual general meeting (AGM) 
• Also a balance sheet & summary profit & loss account
• Good summary of how successful the enterprise is 

Review

• Instead of a report
• Summary
• Distributed to managers and employees
• Sent to shareholders after the AGM 

Letter

• Used for important matters
• Letter sent to shareholders for an AGM 

FAQ document

• Sent to people in the enterprise
• Used on the website
• Extremely useful  

Internet & Intranet

• Can be external or internal 
• Contains information relevant to people involved in the enterprise 

Forms

• Expense forms
• Timesheets
• Insurance forms
•  Stock requests
• Important to the functioning of the enterprise

Notice board

• Easy, convenient, effective
• Needs to be tidy 

Newsletter

•  Regular
• Summarises news and events over a period of time

Which type of written communication is best for:
Reminding people about an upcoming meeting

1. Newsletter
2. Report
3. Text message
4. Memo

Which type of written communication is best for:
Answering the same questions

1. Newsletter
2. Noticeboard
3. FAQ's
4. Intranet

Which type of written communication is best for:
Sharing information before an AGM

1. Review
2. Annual report
3. Report
4. Email

Give an example of a type of form used in an enterprise

Independent work

• Read & make similar notes for the oral communication methods
• Complete the key term list
• Complete the workbook tasks for 10.3 
• Homework check next lesson