Mastering the Art of Accommodation: Roles and Responsibilities

Accommodation - Key Roles and Responsibilities
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Slide 1: Slide

This lesson contains 12 slides, with interactive quiz and text slides.

Items in this lesson

Accommodation - Key Roles and Responsibilities

Slide 1 - Slide

Learning Objective
At the end of the lesson, you will be able to explain the key roles, responsibilities, skills, and qualities required to work within the accommodation industry.

Slide 2 - Slide

What are some of the key roles found within the accommodation sector?

Slide 3 - Mind map

Introduction to Accommodation Industry
There are a large variety of roles within the accommodation sector, suited to all levels pf experience and abilities

Such as hotel receptionist, housekeeper, food and beverage staff, and concierge.

Slide 4 - Slide

Hotel Receptionist
The hotel receptionist is responsible for welcoming guests, managing reservations, and providing information about the hotel's facilities and services.

Slide 5 - Slide

Housekeepers
Housekeepers are essential for maintaining cleanliness and tidiness in guest rooms and public areas of the hotel.

Slide 6 - Slide

Food and Beverage
The food and beverage department involves roles such as servers, bartenders, and kitchen staff, responsible for delivering high-quality dining experiences to guests.

Slide 7 - Slide

Concierge
Concierges assist guests with various needs such as booking transportation, recommending local attractions, and providing personalised services.

Slide 8 - Slide

Key Responsibilities
Each role within the accommodation industry has specific responsibilities that contribute to the overall guest experience and satisfaction.

Slide 9 - Slide

Skills and Qualities
Effective communication, attention to detail, time management, and a customer-focused mindset are essential skills and qualities across all accommodation industry roles.

Slide 10 - Slide

Customer Service Excellence
Providing exceptional customer service is a cornerstone of the accommodation industry, requiring empathy, problem-solving, and a positive attitude.

Slide 11 - Slide

Interactive Activity: Role Play
Divide into groups and role-play scenarios representing the various roles within the accommodation industry, focusing on communication and problem-solving.

Slide 12 - Slide