Week 2

Welcome back
Today:
Some time to catch up (in English!)
What to expect this year
Go through planner
Get started on assignments
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Slide 1: Slide
EngelsMBOStudiejaar 3

This lesson contains 16 slides, with interactive quizzes and text slides.

Items in this lesson

Welcome back
Today:
Some time to catch up (in English!)
What to expect this year
Go through planner
Get started on assignments

Slide 1 - Slide

What to expect
Mainly work on portfolio: exam preparation
Book Self-study: vocabulary, skills, useful language
SPL: several activities
Exam: Some of you end of term 1, some of you end of term 2
Try to speak English in class all the time


Slide 2 - Slide

Het examen
Het vak Engels wordt afgesloten met een beroepsspecifiek examen dat valt onder kerntaak 3: Relatiebeheer en klantenservice. Tijdens het examen moet de student het volgende laten zien op B1 niveau:
- Kan verkoopgesprekken in het Engels voeren
- Kan berichten opstellen en presentaties uitwerken in het Engels
- Kan promotiegesprekken in het Engels voeren
- Kan ten behoeve van relatiebeheer en klantenservice luisteren naar berichten in het Engels
- Kan relatiebeheer- en klantenservicegesprekken in het Engels voeren
- Kan berichten opstellen in het Engels
- Kan netwerkcontacten opbouwen en onderhouden in het Engels
- Kan klant-, product- en marktinformatie in het Engels lezen

Slide 3 - Slide

Today - group work

Speaking assignment
Today - Individual work

- Work on presentation (portfolio 1)

Slide 4 - Slide

Time to chat
Make groups of 3 or four and talk about anything you like, as long as you do so in English.
Suggestions: holiday, expectations towards year 3, internship, news etc.
timer
4:00

Slide 5 - Slide

Presentation
Make and give a presentation about the company where you did (or are going to do) your internship. Include the following points
- Mission and vision of the company.
- Information about products/services, general information
- Unique Selling Points
- Two more slides containing things that you feel are important.
Next lesson give your prestation for a small group

Slide 6 - Slide

Homework
Finish + hand in presentation before next Thurday

Slide 7 - Slide

Lesson aims
You know how to start a conversation in customer relations
You know how to ask for a customer's needs
You can respond to a complaint letter

Slide 8 - Slide

What do you do or say when you meet a new customer?

Slide 9 - Open question

What questions do you
ask to find out about a
customer's needs?

Slide 10 - Mind map

Worksheet
Open worksheet starting a conversation with a new customer that you can find in Teams


timer
8:00

Slide 11 - Slide

Replying to a complaint
Writing a formal letter
Word document in Teams: translate words
Finish portfolio 2

Slide 12 - Slide

Homework:
  • Finish presentation, hand in (CumLaude) and bring to next class
  • Finish, save and study Worksheet starting a conversation with a new customer
  • Finish + hand in Portfolio 2 - letter

Slide 13 - Slide

Check lesson aims
You know how to start a conversation in customer relations
Yes
Not yet

Slide 14 - Poll

Check lesson aims
You know how to ask for a customer's needs
Yes
Not yet

Slide 15 - Poll

Have a nice day

Slide 16 - Slide