Les 2.3 GHV/ZLH

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Slide 1: Slide
EngelsMBOStudiejaar 1,3

This lesson contains 29 slides, with interactive quizzes, text slides and 1 video.

time-iconLesson duration is: 60 min

Items in this lesson

Slide 1 - Slide

Slide 2 - Slide

Slide 3 - Video

Types of Hospitality Companies
  • Airports
  • Hotels
  • Camping/ beach resorts
  • Restaurants
  • Spa (Resorts)
  • Amusement Parks

Slide 4 - Slide

I am the manager of the Travel Agency, I am a .......
A
Travel Clerk
B
Tourist Information Officer
C
Travel Agent
D
Tour Operator

Slide 5 - Quiz

I serve food and drinks, I am a ........
A
Stewardess
B
Waitor/ waitress
C
Seasonal worker
D
Customs officer

Slide 6 - Quiz

I deal with bookings, I am a ........
A
Travel Agent
B
Customs Operator
C
Reservationist
D
Receptionist

Slide 7 - Quiz

I take care of repairs, electrical failures and maintenance work. I am a ....
A
Housekeeper
B
Customs Officer
C
Travel Clerk
D
Maintenance Worker

Slide 8 - Quiz

I do sight seeing tours, I am a
A
Tour Operator
B
Lifeguard
C
Tourist Information Officer
D
Guide

Slide 9 - Quiz

I serve food and drinks in the air, I am a
A
Travel Agent
B
Housekeeper
C
Seasonal worker
D
Air Hostess

Slide 10 - Quiz

I work at the Front Office, I am a ....
A
Travel Agent
B
Receptionist
C
Tourist Information Center
D
Waiter/ waitress

Slide 11 - Quiz

Slide 12 - Slide

Slide 13 - Slide

Slide 14 - Slide

Slide 15 - Slide

Slide 16 - Slide

Which tasks do you perform as Front Office employee?

Slide 17 - Open question

Front Office Duties
  • Check in on arrival
  • Communication
  • Administrative and commercial duties
  • Customer Service
  • Billing and Check out

Slide 18 - Slide

1. Gebruik de juiste woorden

Slide 19 - Slide

Slide 20 - Slide

Tip 1
Als je het woord niet meer weet; beschrijf het.

Slide 21 - Slide

Describe the word: Pineapple

Slide 22 - Open question

Kingsize bed

Slide 23 - Open question

Tip 2
Tijdens gesprekken: Stel een vraag wanneer je niet meer weet wat je moet zeggen.

Slide 24 - Slide

Tip 3
Ga nooit terug naar het Nederlands; ze zullen je in de meeste gevallen niet snappen.

Slide 25 - Slide

Tips to Improve Fluency
  • Think aloud
  • Start speaking, then think about what you are going to say
  • Fill silence
  • Send the turn back
  • Use words from your language, then explain them
  • Use vague language

Slide 26 - Slide

Wat zou jij zeggen als je even niet op het woord kan komen in het Engels?

Slide 27 - Open question

Slide 28 - Slide


Bye Bye!

Slide 29 - Slide