L.O 2 Customer Service - Interpersonal and Communication Skills

 Communication and Interpersonal Skills

L.O 2 Be able to deliver effective customer service in different travel and tourism events. 
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Slide 1: Slide
Travel and TourismFurther Education (Key Stage 5)

This lesson contains 6 slides, with interactive quiz and text slides.

Items in this lesson

 Communication and Interpersonal Skills

L.O 2 Be able to deliver effective customer service in different travel and tourism events. 

Slide 1 - Slide

Types of Communication
timer
2:00

Slide 2 - Slide

Slide 3 - Slide

What are
interpersonal skills?

Slide 4 - Mind map

Interpersonal Skills
"Interpersonal skills mean the ability to communicate and build relationships with others. Often called people skills, they tend to incorporate both your innate personality traits and how you’ve learned to handle certain social situations. Effective interpersonal skills can help you during the job interview process and can have a positive impact on your career advancement."

https://uk.indeed.com/career-advice/cvs-cover-letters/interpersonal-skills

Slide 5 - Slide

Examples of Interpersonal Skills
  • Active listening
  • Teamwork
  • Responsibility
  • Dependability
  • Leadership
  • Motivation
  • Flexibility
  • Patience
  • Empathy





Slide 6 - Slide