L.O 2 Customer Service - Interpersonal and Communication Skills

• Travel and Tourism
• Further Education (Key Stage 5)

 Communication and Interpersonal Skills

L.O 2 Be able to deliver effective customer service in different travel and tourism events. 

Communication Skills

Give ma an example of a Communication Skill.

What are
interpersonal skills?

Interpersonal Skills

"Interpersonal skills mean the ability to communicate and build relationships with others. Often called people skills, they tend to incorporate both your innate personality traits and how you’ve learned to handle certain social situations. Effective interpersonal skills can help you during the job interview process and can have a positive impact on your career advancement."

https://uk.indeed.com/career-advice/cvs-cover-letters/interpersonal-skills

Examples of Interpersonal Skills

• Active listening
  
• Teamwork
  
• Responsibility
  
• Dependability
  
• Leadership
  
• Motivation
  
• Flexibility
  
• Patience
  
• Empathy