Letter of complaint (complete)

• New lesson editor
• Engels
• Middelbare school
• vmbo t
• Leerjaar 4

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+30 s

Lesson 1: Letter of complaint

Learning objective

Learning Objective

At the end of the lesson, I can distinguish a letter of complaint from a letter of application, and apply the writing cycle effectively.

What was the last time you (wanted to) filed a complaint? Describe it in English.

Understanding Complaint Letters

Complaint letters express dissatisfaction and request a resolution. They are formal, concise, and polite.

Complaint vs Application

Complaint letters address issues, while letters of application promote skills and qualifications.

Complaints

Discuss: How are these complaints lacking?

Can you write a complaint to the school as if you were texting it?

Now rewrite the complaint in formal language.

Structure of a Complaint Letter

Includes: recipient's address, greeting, issue description, resolution request, closing.

Look at page 16

• Reason for writing

• The problem

• The solution

• Evaluation

Write down 3 things in which a letter of complaint is different from a letter of application.

Write down two similiarities between the two letter types.

Ask 1 question about something you haven't quite understood yet.