Client care and communication

• Anatomy and physiology
• Further Education (Key Stage 5)

Client care and communication

Aims: To introduce client care and communication

By the end of the lesson you will be able to;

Understand the importance of effective communication in a professional environment.

Define the term 'interpersonal'

Reflect and identify your personal strengths and areas of development in relation to communication.

What is client care?

What is client care?

Definition: Client care is the practice of providing excellent service and support to customers

Importance in beauty therapy:

Builds trust and loyalty

Enhances reputation

Increases client retention

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Do now task 

In your pairs :

Sit back to back, one person is the drawer and the other is the communicator.

You have 5 minutes to describe something to your peer without naming the image.

What is communication?