module 6.1 week 2 English

• Module 6.1
• MBO
• Studiejaar 1

Module 6.1 Disembarking

Welcome to your destination

WEEK 2

Theme 2: 

route of the passenger

aan het einde van deze les kun je:

• beschrijven wat je rol en taken zijn als PGSA
• beschrijven wat het verschil is tussen transfer en transit passengers
• beschrijven wat het verschil is tussen COR en NOC
• transfer en arriving passengers  de weg wijzen op Schiphol
• 
  

At the end of this class you will be able to:

aan het einde van deze les kun je:

• beschrijven wat je rol en taken zijn als PGSA
• beschrijven wat het verschil is tussen transfer en transit passengers
• beschrijven wat het verschil is tussen COR en NOC
• transfer en arriving passengers  de weg wijzen op Schiphol
• 
  

At the end of this class you will be able to:

• describe your role and tasks as a PGSA

aan het einde van deze les kun je:

• beschrijven wat je rol en taken zijn als PGSA
• beschrijven wat het verschil is tussen transfer en transit passengers
• beschrijven wat het verschil is tussen COR en NOC
• transfer en arriving passengers  de weg wijzen op Schiphol
• 
  

At the end of this class you will be able to:

• describe your role and tasks as a PGSA
• tell the difference between transfer and transit passengers

aan het einde van deze les kun je:

• beschrijven wat je rol en taken zijn als PGSA
• beschrijven wat het verschil is tussen transfer en transit passengers
• beschrijven wat het verschil is tussen COR en NOC
• transfer en arriving passengers  de weg wijzen op Schiphol
• 
  

At the end of this class you will be able to:

• describe your role and tasks as a PGSA
• tell the difference between transfer and transit passengers
• describe the difference between COR and NOC

aan het einde van deze les kun je:

• beschrijven wat je rol en taken zijn als PGSA
• beschrijven wat het verschil is tussen transfer en transit passengers
• beschrijven wat het verschil is tussen COR en NOC
• transfer en arriving passengers  de weg wijzen op Schiphol
• 
  

At the end of this class you will be able to:

• describe your role and tasks as a PGSA
• tell the difference between transfer and transit passengers
• describe the difference between COR and NOC
• show the way to both transfer and arriving passengers at Schiphol Airport

aan het einde van deze les kun je:

• beschrijven wat je rol en taken zijn als PGSA
• beschrijven wat het verschil is tussen transfer en transit passengers
• beschrijven wat het verschil is tussen COR en NOC
• transfer en arriving passengers  de weg wijzen op Schiphol
• 
  

At the end of this class you will be able to:

• describe your role and tasks as a PGSA
• tell the difference between transfer and transit passengers
• describe the difference between COR and NOC
• show the way to both transfer and arriving passengers at Schiphol Airport
• tell the difference between reclaim and arrival hall

3 kinds of arriving pax:

3 kinds of arriving pax:

1. arriving passengers with final destination Amsterdam

3 kinds of arriving pax:

1. arriving passengers with final destination Amsterdam
2. transfer passengers with a connecting flight 

3 kinds of arriving pax:

1. arriving passengers with final destination Amsterdam
2. transfer passengers with a connecting flight
3. transit passengers that only make a stop in Amsterdam 

 transit passenger:

 transit passenger:

• usually stays on board of the same aircraft, that departs shortly to the next destination.

 transit passenger:

• usually stays on board of the same aircraft, that departs shortly to the next destination.
• is sometimes allowed to disembark (for cleaning/catering), but is never allowed to leave the "transit area"

passenger arrives from New York and flies to Helsinki with another airline. This is a:

1. transit passenger
2. arriving passenger
3. transfer passenger

a transfer passenger:

1. stays in the same aircraft
2. has to go to another gate
3. needs to take a transfer to the city
4. needs to stay in the transit area

transfer:

• has to take another flight
• sometimes other airline
• different flight number
• passenger could miss the flight
• passenger needs to go to another gate

transit:

• passenger travels on with the same aircraft
• flightnumber the same 
• passenger cannot miss the flight

what could be a reason for a passenger to report to the transfer desk?

 PGSA tasks:

 PGSA tasks:

• connecting the aviobridge when the aircraft comes to a standstill at the gate

 PGSA tasks:

• connecting the aviobridge when the aircraft comes to a standstill at the gate
• opening the doors at the gate

 PGSA tasks:

• connecting the aviobridge when the aircraft comes to a standstill at the gate
• opening the doors at the gate
• welcoming the passengers when they disembark and showing the way to reclaim hall/lounge/transfer desk/next gate/restaurants/toilets/etc.

where does an arriving passenger gets his/her baggage?

1. arrival hall
2. reclaim hall
3. at the gate
4. in the lounge

TCI = Through Check In

• a passenger with a transfer within 24 hours is called TCI
• the onward connection MUST be taking place within 24 hours (same day connection).

COR

• corresponding flight
• transfer passenger is able to get his/her connecting flight (and the baggage as well)

NOC

• NO Connection
• passenger has no connection to the next flight
• passenger will be informed by PGSA on the booking: what has been arranged for the passenger (new booking, hotel)?

assignment 2.1 (page 8)

Please make the assignment. 

Look closely at the flight numbers!

SHOCON-bagage

• transfer baggage to be loaded in the connecting flight withing minutes.
• does not go through baggage system but with a special van (tail-to-tail)

KLM A-team:

• Arrival team (MAC)
• takes care of groups of delayed passengers
• attempt to get less NOC passengers
• saves time (work), money (new booking) and is also a good service to the passengers.

met welke vragen meldt een transfer passagier zich bij jou als PGSA?

ASSIGNMENT:

What questions could an arriving/transfer passenger have for you as a PGSA?

met welke vragen meldt een transfer passagier zich bij jou als PGSA?

What questions could an arriving/transfer passenger have for you as a PGSA?

work in pairs, make a list with as many possible questions you can think of.

met welke vragen meldt een transfer passagier zich bij jou als PGSA?

What questions could an arriving/transfer passenger have for you as a PGSA?

work in pairs, make a list with as many possible questions you can think of.

you will have 10 minutes to make the list.

then we will discuss them.