10 May 2023

10 May 2023
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Slide 1: Slide
EngelsMBOStudiejaar 1

This lesson contains 18 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 60 min

Items in this lesson

10 May 2023

Slide 1 - Slide

At the end of this lesson you will know the difference between an email and a telephone note.

Slide 2 - Slide

When you take a telephone message, what do you need to write down?

Slide 3 - Open question

Recap telephone message
When was the phone call/ what time
Who took the message
Who called
Telephone number (and/or) email address
Company name
Reason for calling

Slide 4 - Slide

How can you be sure that you have got the correct details?

Slide 5 - Open question

How to be sure you have the correct details

- Repeat what the caller has said
-  Use the telephone alphabet
-  Speak clearly and slowly
- Take notes
- Ask questions


Slide 6 - Slide

What kinds of emails are there?

Slide 7 - Open question

Two kinds of emails
Formal
Informal

Slide 8 - Slide

What do you need to include in all emails?

Slide 9 - Open question

All emails contain
- Addressee 
- Subject
- Greeting
- Body of text
- Ending

Slide 10 - Slide

How do you address someone in a formal email?

Slide 11 - Open question

Formal email
Dear Mr
Dear Ms
Dear Mrs
Dear Sir / Madam

Slide 12 - Slide

When do you use Dear Sir / Madam?
A
Formal email - you can add the name
B
Informal email
C
Formal email - you don't know the name
D
Informal email - you don't know the name.

Slide 13 - Quiz

When you know the name of the addressee, how do you start the email?

Slide 14 - Open question

How to address an email
Dear Sir / Madame                           - Yours faithfully
Dear Mr Smith                                    - Yours sincerely

Slide 15 - Slide

What do you need to include in the body of the email?

Slide 16 - Open question

Layout of a formal email
Salution                            Dear ....
Introduction                    I am sending this email because....
body                                    
closing                               Thank you...sum up message....request
signature                           Yours...
                                                Name / company name

Slide 17 - Slide

Write an email

Slide 18 - Slide