H5 P1 W5 letter of complaint

Basic rules
  • We do our work when we should
  • We are silent during explanations and raise our hands for questions
  • Our phone is in our "zakkie" on the corner of our table
  • We don't eat, drink, or chew gum in class
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Slide 1: Slide
EngelsMiddelbare schoolhavoLeerjaar 5

This lesson contains 19 slides, with interactive quizzes and text slides.

Items in this lesson

Basic rules
  • We do our work when we should
  • We are silent during explanations and raise our hands for questions
  • Our phone is in our "zakkie" on the corner of our table
  • We don't eat, drink, or chew gum in class

Slide 1 - Slide

learning goals
I can write a short letter of complaint.

Slide 2 - Slide

recap formal language

Slide 3 - Slide

to get

Slide 4 - Open question

to get in touch

Slide 5 - Open question

to sue

Slide 6 - Open question

the passive

Slide 7 - Slide

Passives

Slide 8 - Slide

What makes a sentence passive?
The combination of 'to be' + past participle (volt. dlw) makes a sentence passive

The woman is bitten (by the dog).

The wound was stitched (by the doctor).

Slide 9 - Slide

The Government is planning a new road near my house.
A
passive
B
active

Slide 10 - Quiz

This room has been painted blue.
A
passive
B
active

Slide 11 - Quiz

Cricket is played in Australia.
A
passive
B
active

Slide 12 - Quiz

The friends have been looking forward to meeting her.
A
passive
B
active

Slide 13 - Quiz

Make a passive:
Lots of books ...(read, not) by those children yet.
A
aren't read
B
isn't read
C
weren't read
D
haven't been read

Slide 14 - Quiz

Make a passive:
Lots of books ... (buy) by my father every year.
A
are bought
B
is bought
C
were bought
D
have been bought

Slide 15 - Quiz

Thanos ___________ ___________ by the mightiest 
heroes  of Earth.
is
are
was
being
be
defeated
defeat
been

Slide 16 - Drag question

Write a letter of complaint

Slide 17 - Slide

Situation
You have ordered a pair of jeans, which was delivered both late and in the wrong size. 

You have tried to call the company, but nobody picked up.

Write a letter of complaint to this company.


Slide 18 - Slide

1. Focus on the most important facts. Don’t give unnecessary/personal background information.

2. Make sure you include:
• the reason for writing (e.g. I am writing to ...)
• what went wrong
• what you would like to happen now.

3. Use passives to be less direct and more formal, e.g. I was served slowly, NOT You served me slowly.


Slide 19 - Slide