Unit 13 Working as Cabin attendant les 1

• Cabine
• MBO
• Studiejaar 1

Working as cabincrew

Unit 13

Les 1 

What are the roles of a
cabin attendant?

Know the roles of cabincrew

1.1 Discuss and give a description of the roles of crew

• Ensuring cabin safety and security (routine procedures for pre-flight, inflight and after landing)

What do you have to do regarding cabin safety and security? before and during and after the flight. Discuss this with a few classmates

* Dealing with on board emergencies (medical security, aircraft) What medical situation might occur on board?

Security, can you think of a situation where a security related situation might lead to an emergency?

• Providing customer service and ensuring passenger welfare

When are passengers satisfied, how can you give good service?

• Selling on board products, what do we sell on board, you have to have knowledge about the products.

• Working as part of a team. Why is it so important to work in a team that differs every flight. Think of good communication etc.

Know the roles of cabin crew

• Providing customer service and ensuring passenger welfare

When are passengers satisfied, how can you give good service?

• Selling on board products, what do we sell on board?, you have to have knowledge about the products.

• Working as part of a team. Why is it so important to work in a team that differs every flight. Think of good communication etc.

1.2 Responsabilities

• Slide pressure gauge

• Interphone

• BCF

• Fire extinguisher

• Medical and mandatory first aid kit

• Defribrilator

• Toilets

• Inflight entertainment system

• Demonstration equipment

With 2 persons you are doing the preflight checklist and the security check on board. Make pictures of the items and the checks to complete your assignment.

What is your action when equipment is missing. What do you do?

What is your action on finding a suspicious item?

Boarding duties

You are going to describe the duties you performed:

• Designating boarding positions to greet and assist passengers

• Able bodied passengers at rows by exits

• Head counts

• Cabin secure checks for departure, eg. arming doors

• Carry-on items stowed correctly

• Exit rows clear

• Toilets locked

Inflight service

We are performing the In-flight cabin service, subsequently you are going to describe the following items:

• Bar-service

• Food and drink service

• Duty-free/tax free service

Cabin secure check for landing

• Overhead compartment closed

• Galley secure

• Window blinds open

• Toilets locked

What are the duties on arrival? Make use of the following items:

• Disarming the doors

• Hand over paperwork

Finish lesson 1