M1.1 Departures - Self Service Check In - EN Intro

Even voorstellen!!
- Nicolien van Dillen
- ik heb meer dan 27 jaar op luchthaven                  Schiphol gewerkt
- waarvan 21,5 jaar voor KLM
1 / 14
next
Slide 1: Slide
Departures - Self Service Check InMBOStudiejaar 1

This lesson contains 14 slides, with interactive quizzes, text slides and 1 video.

Items in this lesson

Even voorstellen!!
- Nicolien van Dillen
- ik heb meer dan 27 jaar op luchthaven                  Schiphol gewerkt
- waarvan 21,5 jaar voor KLM

Slide 1 - Slide

Slide 2 - Slide

Today's program 
  • Passenger Journey: touchpoints 
  • Program Module 1.1
  • Book LVD K2
  • Trip Around The World app
  • Modulereader 

Slide 3 - Slide

Passenger journey touchpoints
  • 0 - Preparing at home (intro period 1)
  • 1 - Check in (= departures)
  • 2 - Boarding (= gate)
  • 3 - Inside aircraft post-departure (briefing             and preflight check)
  • 4 - Inside aircraft during flight (safety and
            security)
  • 5 - Inside aircraft during flight (service on
            board)
  • 6 - Arrival at destination (arrival
            services)

Slide 4 - Slide

Passenger Journey
Touchpoint - Departure hall

You are the Passenger Ground Service Agent (PGSA).

  • What needs does a passenger have when he reports to you in the departurehall?

Slide 5 - Slide

Needs of a passenger in
the Departurehall

Slide 6 - Mind map

What does an airline expect of
a PGSA?

Slide 7 - Mind map

Expectation airline of a PGSA
  1. Professional attitude: de position of your body (stand straight up, both feet on the ground and arms quietly by your side);

  2. Professional behaviour: smile, look friendly and use polite words when you address people;

  3. Expertise: you know your tasks, recognize traveldocuments and know the airport codes.

Slide 8 - Slide

Overview M1.1 period 3
  1. Wednesday 2 Febuary:        - Internship KLM Lounge
  2. Wednesday 9 February:       - Internship KLM Lounge
  3. Wednesday 16 February      - Theme 1| Working as a PGSA 
  4. Wednesday 23 February      -  ***Spring Break*** 
  5. Wednesday 2 March               -  no class
  6. Wednesday 9 March               -  Theme 1I Working as a PGSA
  7. Wednesday  16 March            -  Theme 2| Greeter/Host
  8. Wednesday 23 March            -  Theme 3| Tickets, reservervations & boardingcards
  9. Wednesday 30 March            -  Theme 4 I Selfservice in the departurehall
  10. Wednesday 6 April                  -  Theme 5 I Hand- and check-in bagage
  11. Wednesday 13 April                 -  FINAL ASSIGNMENT!!     

Slide 9 - Slide

Final assigment M1.1
  • Wednesday 13 April
  • Knowledge test in MS Forms;
  • Combination right/wrong questions, multiple choice and application questions;

Slide 10 - Slide

Slide 11 - Video

Slide 12 - Slide

Trip Around The World app
  1. Go to App Store or Google Play Store;
  2. Look for: Trip Around The World.

Slide 13 - Slide

Homework Wednesday 9 March

  • Activate licencecode book LVD K2;
  • Book LVD K2: read page 15 & 16 and hand in assignment 1.02, 1.03 en 1.05;
  • Book LVD K2: read page 53, part 2.4.1 and hand in assignment 2.25;
  • Read Theme 1: Working as a PGSA (don't do assignment 1);
  • Download app Trip Around The World.

Slide 14 - Slide