Letter of complaint 1

• Writing letter of complaint
• MBO
• Studiejaar 3

• Learn vocabulary about "complaints"
• Understand a letter of complaint
• Write a letter of complaint
• Give feedback on a letter of complaint
• Receive an assessment of the teacher on your assignments

In this lesson series on mini- writing you will:

What do you know about formal writing e.g. a letter of complaint?

Use your phone and look up: Gimkit.com/join game

The first game is played for : 5 minutes and the second 10 minutes.

Try to earn as much as you can!!

00:49

Formal writing contains features like:

1. simple, serious topics, directly way of speaking
2. conversational and personal tone of voice, complex
3. larger range of emotions, complex, thorough
4. thorough and serious topics,complex,

01:32

What are contractions and abbreviations?

1. Briefconventies (layout)
2. Samentrekking en afkortingen (I'm & MP)
3. Interpunctie (punten en komma's)
4. Tegenstellingen en verklaringen (uitgebreid)

02:12

The informal writing contains features like:

1. Contractions and abbreviations, personal tone, conversational
2. Full support of arguments, words like you and your, indirectly
3. Conversational, thorough, short sentences, serious topics
4. Personal or emotional tone, complex sentences

Assignment: writing a letter of complaint

Choose your own subject for your letter of complaint:

• storing van een website melden
• gedrag service medewerker
• te laat bezorgen van onderdelen voor bestelling
• beschadigd onderdeel van aangeschaft product

Sample letter

1. Introduction
2. Main body (use paragraphs)
3. What action you would like the reader to do

www.exitticket.nl/ticket/jafxwzy8