Jaar 2, periode 1, vakman en ondernemen

• Engels
• MBO
• Studiejaar 2

Welcome

English lesson 1

Today

Introduction game

Speaking exam

General expectations

Study planner

Computer says no

How to carry out a sales conversation

Goal

At the end of the lesson you:

- know at least 4 elements to carry out a sales conversation

- you have made the introduction of the script.

Introduction game

• Name tags
  
• Two truths and one lie about yourself
  
• Who is familiar with this game?
  
• Think about it/write it down (1 minute)
  
• In groups of 4 (+/- 4 minutes)
  
• Ask some follow-up questions!
  
• Discussion in class (+/- 5 minutes)
  

About me

I have been backpacking through Australia

I have two cats

I have been skydiving once

Speaking exam

At the end of this term

Being assessed: informal conversations, sales conversation and information exchange. 

+/- week before the exam: preparation time

Not allowed to bring your notes during the exam to stimulate fluency. 

General expectations

• On time, door closed = too late = 30 min absent
  
• Laptop needed!! Phones stowed away in bag or pocket. 
  
• Addressing/respect
  
• Communication 
  
• No eating/chewing gum
  
• Drinking is only allowed with a cap on a bottle (so no cans)
  
• Work ethics
  
• Questions?
  

Study planner

In week 9 (7-11 November) deadline Taalblokken > Beroepsgerichte modules > Information Exchange  + recordings.

Up to you to keep track of it. 

Taalblokken overlaps with the exam, so very helpful for vocab!

Assignment

Taalblokken: Beroepsgerichte modules: Economie&Administratie: Information Exchange: Examples&Practice 

→ start with the preparation of exercise B on page 2 

→ divide the roles and make a script for a "real” sales conversation based on ex B (no full sentences, just notes)

→ you will record and upload the dialogue next week

→ Show me what you’ve got so far.

→ Need to refresh your memory?

Examples&Practice also have lots of useful phrases.

Computer says no

Watch the video

While watching:

Write down what the receptionist did wrong

How do you have a successful sales conversation?

Introduction

- Introduce yourself and/or your company;

- Greet the caller;

- Answer the caller's question about the time to call;

- Let the caller know you understand what s/he is calling about.

- Ask the caller how you can help.

Body

- the adviser checks if they understood the question correctly by recapping it;

- the adviser gives advice and possibly some options to choose from;

- the adviser gives their reasons for the advice;

-the sales assistant tries to overcome the customer's objections;

-the sales assistant tries to persuade the customer to buy the product;

- the customer checks if they understood the advice correctly.

Conclusion

- the customer thanks the adviser;

- the adviser thanks the customer for purchasing a product (if that happened)  

- the adviser and customer say goodbye.

Get to work

Start with the script (no full sentences)

Next week: Record the sales conversation

Approximately 5 minutes

Useful to do! Information Exchange: examples and practises for handy sentences/phrases. 

Show me what you have got so far at the end of the lesson!

Write down 4 elements of a sales conversation