Unit 301 LO1

Unit 301 LO1

Operation Delivery Profession

Provide a list of services provided by Civil Service departments

Provide a brief description of the department you work in and the role you play in delivering a service to the people of Northern Ireland

What day does Colin not normally work?

1. Monday
2. Wednesday
3. Friday
4. Thursday

When is Colin’s timesheet actually due?

1. Last Friday
2. This Friday
3. Next Thursday
4. It wasn’t mentioned

What was wrong with Colin’s equipment? (Select all that apply)

1. Headset was missing
2. Monitor was upside down
3. Chair was replaced with a yoga ball
4. Headset was filled with jellybeans

Why couldn’t Mrs McCracken renew her dog’s passport?

1. Her dog wasn’t microchipped
2. Pet passports were no longer valid
3. Her dog couldn’t recite the national anthem
4. Colin refused to help

Who noticed Colin’s email mistake?

1. Linda
2. Mrs McCracken
3. Brian in Accounts
4. No one

How many passports did Colin process?

1. One
2. Three
3. None
4. Four

What time did Colin finally drink his coffee?

1. 8:53am
2. 9:02am
3. 10:15am
4. He didn’t

List factors that may affect operational delivery when working with other professions and across departments

List all the benefits of working for the Civil Service. Include benefits around well-being and development