FD jaar 1, word formation + grammar
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Items in this lesson
Slide 1 - Slide
noun
verb
anxiety
complain
help
satisfaction
demand
apologise
Slide 2 - Drag question
noun
adjective
empathetic
assistance
upset
demanding
empathy
Slide 3 - Drag question
Slide 4 - Slide
Which prepositions do you know?
Slide 5 - Mind map
Fill in: the passengers were getting anxious ... long queues at check-in.
Slide 6 - Open question
The airline apologised ... passengers ... the delay.
Slide 7 - Open question
The cabin crew are available to offer assistance ... passengers.
Slide 8 - Open question
I complained ... the airline ... the slow service.
Slide 9 - Open question
The training session helped staff feel confident ... handling upset passengers.
Slide 10 - Open question
We are not satisfied ... the compensation we received for the delay.
