Polite greetings

• Engels
• MBO
• Studiejaar 2

Goals for today

- Jij weet waarom het belangrijk is om gastvrij te zijn. 

- Jij weet hoe je een telefoongesprek kunt aannemen.

What is the English word for 'gastvrij'?

What is the correct formal greeting in English?

1. Hello
2. What's up?
3. Good morning, Sir/Madam
4. Hi

Which is formal?

1. May I have your name?
2. What is your name?

Which is formal?

1. Would you like a cup of coffee?
2. Do you want coffee?

Which is formal?

1. Can you spell that?
2. Could you spell that for me, please?

Which is formal?

1. May I have your passport please?
2. Can I please have your passport?

Let's practice with phone calls

- Professional telephone calls

- How to speak politely in a professional setting

Goals:

• I'm more confident to speak English
• I know how to make professional telephone calls
• I know how to use polite English

What is going wrong in the video?

            YouTube video

           What's going wrong? 

Let's hear it!

• What did you notice?

Answering the phone:

• Appropriate greeting!
• Your company's name   (your department)
• Your name
• Offer help

Answering the phone in a professional context. The right order. 

Good afternoon,

Beauty salon 'Bliss'

This is Melanie speaking

How may I help you?

"Good afternoon, beauty salon Bliss. You're speaking with Helen, how may I help you?"
This person is:

1. Making a telephone call
2. Answering a telephone call

How to ask something politely

Useful vocabulary:

• Excuse me, ...
• Could I ask... 
• Could you tell me ...
• Would you be so kind, ...
• May I ask ... 
• I would like to know ....
• ...

Role play

Call each other

Person 1: receptionst

Answer politely

Write down information

Person 2: calls in sick

today

Has the flu

Hopefully back next week