Unit 14- Activity B
Martlepool Coaches IT Service Delivery
Unit 14- Activity B
Martlepool Coaches IT Service Delivery
IT Service Catalogue
An IT Service Catalogue is a structured list of all IT services used in a business.
It includes both current and planned (future) IT services.
Helps define what technology is used, why it's needed, and who uses it.
It supports efficient IT management and future upgrades.
Why It Matters
Ensures each department has the tech needed to do its job.
Identifies gaps in current IT provision.
Helps plan for upgrades and digital improvements.
Aligns IT with business goals like customer service and security.
Examples
Administration/Finance: payments, bookings, records
Marketing: promoting services, using social media
Workshop: vehicle servicing, stock management
Drivers: GPS, schedules, fault reporting
Management: staffing, payroll, strategic planning
Structure of the IT Service Catalogue
Example Table: Note: Be specific about software/tools
Brainstorming Ideas: Admin/Finance (Software Only)
Admin/Finance
Example Software's:
Office 365
Accounting Software (eg: Sage)
Outlook/Yahoo (Emails)
Google Suite
IT Services Per Function
Marketing: Canva, Hootsuite, Website CMS
Workshop: Maintenance Software, Parts Inventory, Security Camera Feed
Drivers: Booking App Access, GPS, Fuel Log App
Management: Rota Tools, HR System, Dashboard Reports
Common Mistakes To Avoid
Avoid generic terms like "computer" or "app" – be specific.
Don't forget to include future IT services.
Make sure each service is clearly matched to a function.
Keep your purpose short but clear.
Which IT service is most important for Dog Eared Delights?
Exit Ticket: Is there anything you want to cover again?
Class/HW Task
Looking at the service catalogue template
Fill it out with the areas you think would be relevant?