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Due
21/10/26
What are the 2 ways of communicating?
Verbal
Written
Body language
Non-verbal
Why are open questions the best technique to use during consultations?
They require more than a yes or no answer, meaning more information can be found out
They only require a yes or no answer, meaning you can complete your consultation quicker
They make the stylist or therapist appear professional
They allow your client to ask questions
What is more important, WHAT you say or HOW you say it?
What you say
How you say it
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second
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Bad
- Vague
- Unclear
- Interrupting others
- Aggressive
- Disrespectful
- Negative
- Talking over people
Good
- Clear
- Concise
- Active listening
- Respectful tone
- Positive
- Encouraging
- Adapted to audience
What is personal hygiene?
Why is personal hygiene important?
Personal hygiene
Showering daily
Brushing your teeth
Fresh underwear everyday
Clean clothes
Deodorant
Fresh breathe
How would poor personal hygiene make a client feel?
Impact of poor hygiene
Clients will not want you to carry out a service or treatment
Possible cross contamination to clients
Salon you work in could end up with a bad reputation
Clients will not recommend you to their friends or family