Culture map 1. Communicating

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Slide 1: Tekstslide
INT1MBOStudiejaar 2

In deze les zitten 28 slides, met interactieve quizzen, tekstslides en 1 video.

time-iconLesduur is: 15 min

Onderdelen in deze les

Slide 1 - Tekstslide

Slide 2 - Tekstslide

Slide 3 - Tekstslide

The Culture Map
      Exploring cultural differences 




Q: how can we measure 'cultural differences'? 

Slide 4 - Tekstslide

The Culture Map

We will be exploring ('measuring') cultural differences, 
looking at 8  dimensions. 

These dimensions will be worked out on a 'map'.  
 
 

Slide 5 - Tekstslide

Slide 6 - Tekstslide

Slide 7 - Tekstslide

What is the biggest cultural
difference between Holland
and Germany?

Slide 8 - Woordweb

Slide 9 - Tekstslide

1. Communicating 

Slide 10 - Tekstslide

Slide 11 - Tekstslide

Business case

  • Purchase drill machine
  • Soilmec SR60 from India
  • Date of invoice: Dec. 13th
  • Purchase condition: new     paint, delivered port   within  6 weeks.  
 
 

Slide 12 - Tekstslide

Business case
So the machine MUST be shipped by January 25th to Mexico for a job at the airport of Mexico City.
 
Important and vital question (made in person by buyer at closing the deal): "Can you make it in time?"
Answer Indian supplier: "I think we are ok, we do our best"

 
 

Slide 13 - Tekstslide

"I think we are ok, we do
our best"
Is this answer a 'low-context'
one or a 'high-context' one?
A
Low context
B
High context

Slide 14 - Quizvraag

FYI : Mumbai port, February 26th 

Slide 15 - Tekstslide

Business case
Answer: "I think we are ok, we do our best"
Indian meant: 'difficult, almost impossible' 
German understood: 'ok', so all fine.  
 
 

Slide 16 - Tekstslide

Low context communication 
  •  Precise, detailed and specific
  •  Use of written confirmations ('so we meet for dinner at 20.15 hrs' 
  •  'No means no, yes means yes​' 
  •   'What you see is what you get'
  • ​   Use of contract​s
  •    Mainly in ‘open’ societies, countries with ​a relative short history                      ​(E.g. U.S.A. and  Australia).   
 
 

Slide 17 - Tekstslide

High context communication 
  •  Not specific, reading & listening between the lines
  •  Assumptions ( 'dinner will be around 20.00 or so, as usual, I reckon' )
  •  'Yes' means ' yes', and sometimes it means ' no' as well'
  •   A handshake to close a deal; 'a man a man, a word a word
  •   Mainly in ‘closes’ societies, countries with ​a relative long history ​                      (E.g. Japan and Iran).   
 
 

Slide 18 - Tekstslide

The image shows
closing a deal in a:
A
Low context country
B
High context country

Slide 19 - Quizvraag

Slide 20 - Video

In which way is Sandra Bullock communicating:
A
In a low context way
B
In a high context way

Slide 21 - Quizvraag


Mr. Díaz is a Spanish manager working in a plant in China. 
It is Friday and he received a call from an important client who likes to visit the plant on Sunday to see the production of a product in which he is interested to buy. 
Mr. Díaz is going to ask Mr. Chen if he can attend to this visit. 
 
 

Slide 22 - Tekstslide

Slide 23 - Tekstslide

Will Mr. Chen be working/receiving the client for a moment on Sunday?
A
Yes, of course
B
No way!

Slide 24 - Quizvraag

Work in progress
Please confirm  your group’s choice of a 3rd (Non-EU) country  to compare with ‘our own countries’. ​E.g.: U.S.A / China / Russia / Saudi Arabia / Brazil / Mexico/ Australia. ​

Twinspace:  visit Assignment 2-1 Communicating- ‘Low Context ​
vs High context’  for more background information as well as for  ​
a default ‘8 scales’ Excel sheet you can use as a tool. ​




Slide 25 - Tekstslide

Slide 26 - Tekstslide

In which way is Sandra Bullock communicating:
A
Low context
B
High context

Slide 27 - Quizvraag

Giving feedback in the U.K. is rather:
A
Direct
B
Indirect

Slide 28 - Quizvraag