module 6.1 week 1 English

Module 6.1 Disembarking
Welcome to your destination


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Slide 1: Tekstslide
Module 6.1MBOStudiejaar 1

In deze les zitten 28 slides, met interactieve quizzen, tekstslides en 1 video.

time-iconLesduur is: 90 min

Onderdelen in deze les

Module 6.1 Disembarking
Welcome to your destination


Slide 1 - Tekstslide

WEEK 1

Slide 2 - Tekstslide

  • this module takes 7 or 8 weeks, 2 hours each week

  • preparation for this class are the Xerte-modules you make at home  (in Cum Laude)

Slide 3 - Tekstslide

assignments:

  • Make a good summary of the theory ! This makes studying for your knowledge test at the end of period 4 much easier.

Slide 4 - Tekstslide

assignments:

  • Make a good summary of the theory ! This makes studying for your knowledge test at the end of period 4 much easier.
  • Assignments will be discussed or presented in class.

Slide 5 - Tekstslide

assignments:

  • Make a good summary of the theory ! This makes studying for your knowledge test at the end of period 4 much easier.
  • Assignments will be discussed or presented in class.
  • By making the assignments you also study for the knowledge test. 

Slide 6 - Tekstslide

Class material:

Slide 7 - Tekstslide

Class material:

  •  modulereader 6.1

Slide 8 - Tekstslide

Class material:

  •  modulereader 6.1
  • Xerte-modules (in Cum Laude) to prepare for class  (=homework)

Slide 9 - Tekstslide

In this module we will work on: punctuality, confidence, customer service and hospitality.

Slide 10 - Tekstslide

Dates for the knowledge test)


Slide 11 - Tekstslide

THEME 1: PGSA and Customer Service & Airside

What will you have learnt at the end of this class?

Slide 12 - Tekstslide

THEME 1: PGSA and Customer Service

What will you have learnt at the end of this class?

  • you will be able to explain what customer service is;

Slide 13 - Tekstslide

THEME 1: PGSA and Customer Service

What will you have learnt at the end of this class?

  • you will be able to explain what customer service is;
  • why it is so important to understand what good customer service is all about;
  • Airside

Slide 14 - Tekstslide

THEME 1: PGSA and Customer Service

What will you have learnt at the end of this class?

  • you will be able to explain what customer service is;
  • why it is so important to understand what good customer service is all about;
  • you will be able to explain what customer service and a PGSA have in common.

Slide 15 - Tekstslide

when did you have the feeling you have been treated well in a restaurant, shop, at an airport, on the phone (when you call your insurance company), etc. etc. ?

Slide 16 - Woordweb

what specific communication skills could you use when you need to show empathy?

Slide 17 - Woordweb

airside 
  • Airside: these are all areas, for which you can only get access by passing a security checkpoint (and for which you need an airport pass) 

  • Airside is divided in 4 areas:
  1. traffic area (verkeersareaal)
  2. landing area (landingsterrein)
  3. technical area (technisch areaal)
  4. cargo (vracht)

Slide 18 - Tekstslide

1. traffic area

  • lounges
  • piers
  • gates
  • platforms
  • VOP's (vliegtuig opstelplaatsen)
  • buffers (extra "opstelplaatsen" without an aviobridge) 


Slide 19 - Tekstslide

2. Landing area
  • taxi ways
  • runways
  • Schiphol has 6 runways
  • all runways are in use for take-off and landing (depends on the wind)

Slide 20 - Tekstslide

3. technical area
  • hangars at Schiphol-Oost
  • largest: hangar 14
  • 1 x every 5 jaar major maintenance
  • takes 4 weeks to get finished

Slide 21 - Tekstslide

4. cargo
  • Schiphol Zuid
  • no passengers
  • 1.6 million tons  of cargo each year via Schiphol
  • from the Netherlands: mainly flowers
  • only cargo carriers (airlines)

Slide 22 - Tekstslide

safety on airside
  • Schiphol is a very large, busy terrain
  • Chain of safety: as safe as the weakest link
  • Schipholpass: different colours for different areas
  • Koninklijke Marechaussee (KonMar) is visibly responsible for  safety at the airport
  • Customs (douane) responsible for im- and export of goods (also think of drug trafficking...)

Slide 23 - Tekstslide

Slide 24 - Video

name as many different tasks you can for a PGSA at the airport:

Slide 25 - Woordweb

what skills
must a
PGSA have?

Slide 26 - Woordweb


Homework for next week:

Xerte-module 
You'll find these in Cum Laude:

module 6.1 disembarking
week 1

Slide 27 - Tekstslide

Slide 28 - Tekstslide