Week 19 - 4.01 - CH3.2 AMIH nakijken + CH5 JAM

• Engels
• MBO
• Studiejaar 1

Week 19 - 4.01

Chapter 3.2: International Trade 

Herhaling 3.23 p.94

 Nakijken 3.22 p. 94

Chapter 5: Junior Account Manager

5.01, 5.02, 5.03 p. 154-155

Expertise

Objectives

(Our objectives) align

Solutions

Entities

Productivity

Devote

Revenues

Approval

Checking 3.21

1. vraag-gestuurd

2. tijdelijke loyaliteit

3.het bedrijf vooruit duwen

4. mogelijke klanten selecteren

5. het intensiveren van concurrentie

6. aanpasbare processen

7. samengevoegd 

8. krimpend

9. onvoorspelbaar consumentgedrag

10. operationele flexibiliteit verkrijgen

11. voorspellend

12. dynamischer reageren

13. kanalen samenvoegen

14. stijgend verwachtingen

15. je wordt geplaagd door

Chapter 5: Account Manager

Today: Reading

5.01, 5.02, 5.03

00:27

What's your primary concern as an AM?

1. Sales
2. Post sales
3. The customer's needs
4. Your boss' needs

01:21

What's the KPI-term for when customers leave and do not renew?

1. NPS
2. Customer Satisfaction
3. Churn Rate

01:36

Which sales target is not mentioned?

1. Client revenue
2. Revenue targets
3. Up sale
4. Cross sale

02:09

What's the umbrella term used for describing skills such as presenting, empathic listening, prioritising and negotiation?

02:41

Account manager or account executive are two names for the same job.

1. True
2. False

03:02

An account manager manages different accounts and focusses on post-sales, and commercial aspects.

1. True
2. False

To do

Homework: 

5.01, 5.02, 5.03

For in two weeks!

Next week: 

4.01B - Sherlock Holmes

4.01A - No class - Ascension Day!