Week 5

• Engels
• MBO
• Studiejaar 1

This is you (and me)

Introduction to English, Yasha

Goals of Today's session

• I can take notes based on English Voicemails (Listening)
• I know how to write a good English e-mail
  (Writing) 
• I know how to order in English. 
  (speaking)
• I know how to take orders in English.
  (Speaking)

Last time....?

Pay attention BC 25 okt is test week Reading & writing

Planning messed up BC fall break is not in there. 
week of 25 Oct. Email reading & Writing.
Project 2 SDV

The '.' after the @ in an email address is called

The '@' symbol, is called

The '-' symbol, is called

The '.' before the @ in an email address is called

The '_' symbol, is called

Telephone notes 2

Open bijlage Telephone notes 2 .

Luister naar bericht 2. Klassikaal

Vul op de telefoonnotitie alle onderdelen in.

Doe dit op dezelfde manier als bij bericht 1.

Hand in the hand in box in Teams.

CH3 spoken interaction ex. 39 p. 19

What is E-mail?

Iemand aanspreken via brief/ mail: hoe doe je dit?

Informeel kan je Hi of Hello gebruiken. In zakelijke (formele) mails is dit echt uit den boze. Bij het sturen van zo’n mail zal je iemand aanspreken als volgt:

Dear

Aanspreektitel (Mr, Mrs, Miss, Sir/Madam …) – meer uitleg hieronder

Naam – als de achternaam bekend is

Meneer-> Mr

Mevrouw ->Ms (neutraal)

Mrs ->(getrouwde vrouw)

Miss ->(ongetrouwde vrouw)

Sir/ Madam (als je niet weet naar wie je schrijft)

The title for an unmarried woman, is

Hoe begin je een formele zakelijke brief in het Engels als je niet weet of de ontvanger man of vrouw is?

If you don't know if the woman you're writing is married or not, you can use

ongetrouwde vrouw

1. Mrs
2. Miss

ALS je de achternaam weet!

neutraal

1. Mr
2. Ms
3. getrouwde vrouw

Ondertekening van uw mail in het Engels

Yours sincerely -hoogachtend (formeel, iemands naams is bekend)

Yours faithfully -hoogachtend  (formeel, iemands naam is onbekend)

Kind regards -met vriendelijke groeten

Best regards -met vriendelijke groeten

Best wishes -met vriendelijke groeten

Cheers -groeten (informeel)

See you soon- tot snel (informeel)

Bye -dag (informeel)

All the best- het beste (informeel)

Bij de formele afgroeting; wat als je de achternaam niet kent?

Yours sincerely

1. formeel, iemands naam is onbekend
2. informeel
3. formeel, iemands naams is bekend

hoogachtend

Yours faithfully

1. informeel
2. formeel, iemands naams is bekend
3. formeel, iemands naam is onbekend

hoogachtend

Kind regards

1. formeel
2. informeel

met vriendelijke groeten

Best regards

1. informeel
2. formeel

met vriendelijke groeten

How can you recognise if it is a formal/ informal e-mail?

What are salutations?

When you start an email with 'Dear Sir/Madam', you finish it with

When you finish an email with 'yours sincerely', you start the email with

When you finish an email with 'yours faithfully', you start it with

When you start an email with 'Dear Mr/Mrs/Miss/Ms', you finish it with

Write a good opening sentence

In reply to your letter ... .

Thank you for your letter of May 14th concerning … .

Thanks for your email ... .

Following our phone conversation ... .

write a good closing sentence.

Please contact me again if you need any more information.

If I can be of any further assistance, please do contact me again.

Let me know if you need anything else.

I look forward to hearing from you.

Hear from you soon.

See you in ... .

Take care.

B. Informatie geven per e-mail in English

B. Writing an English message.

Begin met een formele aanhef

Dus: Geachte (Alison) mevrouw Peterson,

Deze tekst moet in de boodschap.

- Olly heeft koorts en uitslag misschien waterpokken.
- De vader neemt hem mee naar de dokter dus hij komt niet naar de opvang. 

Gebruik een formele afsluiting.

Dus: Met vriendelijke groet,

Voor- en achternaam (let weer op de hoofdletters!)

Geef de e-mail deze naam: E-mail Danny Phelps
Schrijf de E-mail onder de heading die je zojuist gemaakt hebt in Teams Email introduction. 

See Teams E-mail introduction

Aanhef

Opening sentence -> why
inhoud-> slide
closing sentence-> action

afgroet, 

Je naam

Writing A2

+ Remember to ALWAYS capitalize your 'I'!! You are important! I is important. 
+ Names of geographical locations, people, days, months, seasons, all start with a capital letter. 
+ Sentences end with a full stop.
+ 'And' combines sentences, but doesn't start them.
+ Words that start with a o I u e have 'an' as an article; an apple.

e-mail writing tips

1. The Subject Line. The subject line is usually the first thing someone reads before they decide to open your email. 

2. Start with an appropriate greeting

3. Keep your message short and concise. 

4. Use standard fonts. 

5. Writing your closing. 

6. Schedule your emails.

7. Do a final spelling and grammar check.

Pre-task

1. You are planning to go on a business trip. Write the details below.

Where are you going? _______________________________________________

What is the purpose of your trip? _______________________________________

How long are you going to stay? ____________________________________________

Why are you going? ______________________________________________________

What is your itinerary (the places you will visit)? _______________________________

Who will you meet? _______________________________________________________

How well do you know them? Have you written / spoken to / met them before? ______________________________________________________

Task informal + formal

Write two e-mails, on separate sheets of paper, using the situation you created in the previous exercise. The maximum length for each e-mail is 100 words.

e-mail 1: Write to the person you are going to meet. What do you need to tell them? Perhaps you need to let them know what you want to discuss. Do you want them to arrange anything for you?

e-mail 2: Write an e-mail to all your colleagues. Tell them about your plans and ask them if they want you to take / do / find out / bring back anything.

Informal?

Formal?

Ordering and taking orders   

Vocab time!
https://create.kahoot.it/details/95c02191-a59f-4a32-8713-416486bf1a12
https://create.kahoot.it/details/891c97b8-0879-4a69-880a-ad5889487cbb
Complete the senteces:
https://create.kahoot.it/details/b433c305-0cbc-4774-88ff-ecad31a66337

The kahoots aren't made by native speakers. Errors may occur. Explanations needed. 

Ordering and taking orders   

In groups of at least 3:

• You all take turns being the waiter. 
• Welcome guests, recommend your favourite thing on the menu. 
• Guests: Look at the menu, you will each have 3 min to prepare, teammates time it.
• Order at least 3 things per person in English. Full sentences 'I would like..'
• The waiter writes the orders down. 
• The waiter repeats the (2/3) orders to the table. Guests check.
• Give an example (ask volunteer?)

Needed: 
menus in Teams 'at the restaurant' 

Accidents can happen!  

Fill out the form. 
While serving tables in a hurry, you tripped over a table cloth, accidentally dropping the hot plate you were holding, in someones handbag.
The contents and the handbag were ruined and the costumer demands a compensation.

Needed: 
Incident form in Teams

Accidents can happen!  

Fill out the form. 
Determine which colleague needs to receive the form:
- Hygiene incidents go to Inez Voet.

- Incidents about sports equipment go to Isabel de Canne.

- Accident incidents go to Alex Rombout.

- Incidents about devices go to Inez Voet.

- Lost property incidents go to Nicole Lambooy.

- Incidents with a different description go to Nicole Lambooy.

- Incidents that are intended for another employee can be forwarded to the relevant employee.
Open the doc in Teams. 

Needed: 
Incident form in Teams

One thing you learned from this session

Goals of Today's session

• I can take notes based on English Voicemails (Listening)
  
• I know how to write a good English e-mail
  
• (Writing)
  
• I know how to order in English.
  
• (speaking)
  
• I know how to take orders in English.
  
• (Speaking)
• How do we feel? -> Mentimeter
  https://www.mentimeter.com/s/b954885bf700f493d6b6e6fb0e992b4c/1790b0476e63/edit

Next time: 

Last week before test week.

• Dealing with international telephone calls
• Taking notes
• Forwarding messages via e-mail.