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Unit 2 Customer Service - Learning Outcome 2 - Internal Customers
Unit 2 Customer Service
Internal Customers
External Customers
Organisation
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Slide 1:
Tekstslide
Travel and Tourism
Further Education (Key Stage 5)
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9 slides
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Unit 2 Customer Service
Internal Customers
External Customers
Organisation
Slide 1 - Tekstslide
Customer Service
When an organisation is delivering customer service it should consider how it will benefit
- internal customers
- external customers
- the organisation
Slide 2 - Tekstslide
Customer Service
Who are Internal Customers?
Slide 3 - Tekstslide
Interrelationships
in travel and tourism?
Slide 4 - Woordweb
How would good service service benefit internal customers?
Slide 5 - Open vraag
Customer Service
Who are external customers?
Slide 6 - Tekstslide
How could good customer service
provided by a travel agency
benefit external customers?
Slide 7 - Woordweb
Customer Service
Organisation
Slide 8 - Tekstslide
How does good customer service benefit an airline?
Slide 9 - Open vraag
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