Unit 2 Customer Service - Learning Outcome 2 - Internal Customers

Unit 2 Customer Service

Internal Customers

External Customers

Organisation

1 / 9

Slide 1: Tekstslide

Travel and TourismFurther Education (Key Stage 5)

In deze les zitten 9 slides, met interactieve quizzen en tekstslides.

Onderdelen in deze les

Unit 2 Customer Service

Internal Customers

External Customers

Organisation

Slide 1 - Tekstslide

Customer Service

When an organisation is delivering customer service it should consider how it will benefit

- internal customers

- external customers

- the organisation

Slide 2 - Tekstslide

Customer Service

Who are Internal Customers?

Slide 3 - Tekstslide

Interrelationships
in travel and tourism?

Slide 4 - Woordweb

How would good service service benefit internal customers?

Slide 5 - Open vraag

Customer Service

Who are external customers?

Slide 6 - Tekstslide

How could good customer service
provided by a travel agency
benefit external customers?

Slide 7 - Woordweb

Customer Service

Organisation

Slide 8 - Tekstslide

How does good customer service benefit an airline?

Slide 9 - Open vraag

Unit 2 Customer Service - Learning Outcome 2 - Internal Customers

Onderdelen in deze les

Slide 1 - Tekstslide

Slide 2 - Tekstslide

Slide 3 - Tekstslide

Slide 4 - Woordweb

Slide 5 - Open vraag

Slide 6 - Tekstslide

Slide 7 - Woordweb

Slide 8 - Tekstslide

Slide 9 - Open vraag

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