Unit 2 Customer Service - Learning Outcome 2 - Internal Customers

Unit 2 Customer Service
Internal Customers
External Customers
Organisation
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Slide 1: Tekstslide
Travel and TourismFurther Education (Key Stage 5)

In deze les zitten 9 slides, met interactieve quizzen en tekstslides.

Onderdelen in deze les

Unit 2 Customer Service
Internal Customers
External Customers
Organisation

Slide 1 - Tekstslide

Customer Service
When an organisation is delivering customer service it should consider how it will benefit

- internal customers
- external customers
- the organisation

Slide 2 - Tekstslide

Customer Service
Who are Internal Customers?

Slide 3 - Tekstslide

Interrelationships
in travel and tourism?

Slide 4 - Woordweb

How would good service service benefit internal customers?

Slide 5 - Open vraag

Customer Service
Who are external customers?

Slide 6 - Tekstslide

How could good customer service
provided by a travel agency
benefit external customers?

Slide 7 - Woordweb

Customer Service
Organisation

Slide 8 - Tekstslide

How does good customer service benefit an airline?

Slide 9 - Open vraag