Lesson #6 - Writing

• Engels
• MBO
• Studiejaar 2

Today's schedule

• Introduction to writing 
• Formal / Informal 
• Useful words 
• Formal letter writing

Lesson goal: You all understand useful words to use during formal letter writing.

Formative testing

Formal letter outline

1. Your own address without your name, with the country

 

 Fakestreet 666

 1234 AH Amersfoort

 The Netherlands

Formal letter outline

2.. The other address with the country

Company name

Fakestreet 666

 1234 AH Amersfoort

 The Netherlands

Formal letter outline

2. Date of writing

 

 12 October 2021

 October 12, 2021

 October 12th, 2021

 12th October 2021

All options are correct; the first one is the easiest. Remember to write months with capital letters in English!

Formal letter outline

3. Subject line

  

 subject: complaint about … / application for …

Do not use capital letters, except when you use names

Formal letter outline

4. Salutation

Dear Mr Jones / Ms Jones / Mrs Jones, (if you know who you are writing to)

 Dear Sir/Madam, (if you do not know who you are writing to)

• Use capital letters
  
• Never use a first name.
  
• Do not write ‘Mister/Missus’
  
• Always end with a comma
  

Formal letter outline

5. It often consists of three paragraphs

   

Letter of complaint paragraph contents

Paragraph 1: the reason for writing is explained shortly `

I am writing this letter because.....

Paragraph 2: 

Paragraph 3: 

Formal letter outline

6. Final sentence

  You can email me at ... or call me on .../ I look forward to hearing from you soon.

This is a sentence you can almost always use.

Formal letter outline

8. Your signature and full name

 

 [signature]

 Nina Lisanne Strijker

Formal letter outline

7. Closure

   Yours sincerely, / Yours faithfully,

Formal letter outline

9. 

If necessary: enclosures 

Encl.: CV 

Encl.: receipt 

Basic rules

You cannot use abbreviated forms in formal letters

•  instead of can’t you use cannot
• instead of haven’t you use have not
  
• etc.
  

Between each new part of your letter you leave a blank line

It is okay to start a letter with “I” in English

Practise letter of complaint

Write a letter of complaint. 

Follow the instructions. 

Make sure you use the outline example as given earlier this class. 

See next two slides for assignment --> 

Assignment 

Situatie 

Assignment 

Opdracht

Schrijf een klachtenbrief en verwerk de volgende gegevens:

• Vertel wat je wanneer en waar hebt gekocht. (noem winkel, type, prijs)
• Zeg dat je erg teleurgesteld bent: beschrijf klacht
• Noem de conclusie van de plaatselijke computerzaak over de gebreken van de computer. Als het nodig is, kunnen ze contact opnemen met deze winkel.
• Zeg dat je in Nederland woont en dus niet even langs kan komen
• Vraag om nieuwe accu en tasje. Andere mogelijkheden: 1. bedrag van tasje en accu op jouw rekening storten. Geef rekeningnummer. 2. Je stuurt notebook op en je krijgt aankoopbedrag + portokosten terug.
• Zeg dat je een kopie van de kassabaan hebt bijgesloten.
• Nog vragen? Ze kunnen je e-mailen op: 
• Spreek hoop uit dat klacht wordt opgelost. 

What to do? 

Type your letter

Hand me back your paper

= Hand in on Itslearning

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