Period 5: lesson 5: Problem solving

• Engels
• MBO
• Studiejaar 3

Today's goals

On a busy night in an hotel or a restaurant, there will often be problems and challenges for the waiting staff and the cooks to solve.

The opinions customers have of your venue depend on how good the staff are at problem solving.

In this class:

you will learn about customer reviews and problem solving skills.

To start

Remember what we practiced last week?

Answer the question from the perspective of the costumer.

Are you ready to order?

Would you like some more drinks?

How would you like your steak?

Have you enjoyed your meal?

How would you like to pay?

Goodbye. I hope you had a pleasant evening with us.

Main course

Look at your worksheet:

Read the reviews.

What subjects are the customers mentioning?

Worksheet

Main course

• the ambience;
• the food and drinks;
• the service;
• the location of the venue. 

Worksheet

Listen

Listen to the review.

Under each of the headings write down the words the customer uses to describe the restaurant (positive or negative).

• the ambience;
• the food and drinks;
• the service;
• the location of the venue. 

Worksheet

www.cambridgeenglish.org

Ambience

• Lovely setting
• Taken by suprise
• Quite indulgent
• Fine dining
• It felt special
• A treat for a special occasion

Worksheet

Food and drinks

• Different kinds of tea
• sample as many as you like
• amuse-bouche
• savory (sandwiches, mini quiches etc.)
• Dessert (best pastry)
• Sweet tooth.
• Tastiest afternoon tea ever.
• Fine dining

Worksheet

Location

• Lovely setting
• A big space in a library
• Walk around

Worksheet

Dessert

Task 2:

Read the review.

Respond to the review.

Worksheet

Service

• Second to none
• so attentive
• an entire run down of the order
• very enthousiastic

Worksheet