You work as a receptionist in hotel Don Quijote in Marbella. One of the guests has filed a complaint. You send an email to your colleague Lucía to inform her.
Write an email and mention the following:
- Greet Lucía
- The guest in room 294 has filed a complaint
- The man is unhappy with the service: the towels are dirty, the food is bad and he is bothered by the dog in the adjacent room, 296
- He wants to be in a different room, but that is impossible, the hotel is fully booked
- You don’t know what to do and ask Lucía to find a solution
- End appropriately