Complaints

• Engels
• MBO
• Studiejaar 2

What was good about
the way the salesman
handled the complaint?

In pairs

Student A: Makes a complaint

Student B: Handles the complaint

Now switch roles

Student A: Makes a complaint

Student B: Handles the complaint

Give each other feedback

Write down 2 tips & 2 tops for your partner

Tops = things that went well
Tips = things that you could improve

Come up with 3 sentences you could use to make a complaint:

Come up with 3 sentences you could use to handle a complaint:

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