LE11 - ITIL - LES2 - Incident Management
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Lesduur is: 60 minOnderdelen in deze les
Slide 1 - Tekstslide
Slide 2 - Tekstslide
Wat weet jij al van
Incident Management?
Slide 3 - Woordweb
Slide 4 - Tekstslide
Slide 5 - Tekstslide
What is the difference between
an incident and a problem?
an incident and a problem?
A
It's just
different, man
B
A problem has no know cause, an incident does
C
An incident causes an interruption, a problem does not
D
Problems can generally be resolved quicker than incidents
Slide 6 - Quizvraag
Slide 7 - Tekstslide
Slide 8 - Tekstslide
Have you ever had to deal with
angry customers?
angry customers?
YAS!
NOPE!
Never had the opportunity
Slide 9 - Poll
Slide 10 - Tekstslide
Slide 11 - Tekstslide
Slide 12 - Tekstslide
What steps are in the
trouble shooting process?
trouble shooting process?
Slide 13 - Open vraag
Slide 14 - Tekstslide
Slide 15 - Tekstslide
Slide 16 - Tekstslide
Slide 17 - Tekstslide
Feedback?
Improvements?
Additions?
