Unit 3 Service Problems

• Engels
• MBO
• Studiejaar 1

Welcome to the lesson

1FM1

Please take active part in the lesson - log in to Lesson Up

If you sit quiet and do nothing I may accidentaly report you absent in RAPID

How is everyone
doing today?
Enjoyed your long weekend?

FRIDAY TEST UNIT 2 

a very short one

More info in Bestanden

forms.office.com

TODAY:

We are going to start UNIT 3

GOAL OF THE LESSON

- to be able to talk about CUSTOMER SERVICE and give examples of GOOD/BAD CUSTOMER SERVICE

Name a company that provides GOOD customer service

Name a company that provides BAD customer service

SHORT VIDEO

Watch and note down what went wrong/well in the first/second part

BAD customer service

GOOD customer service

To be able to talk about customer service

we need to know the right WORDS

So now I will ask you to do some vocabulary exercises

OPDRACHT

2 blz. 213

8 blz. 215

9 blz. 216

12 + 13 blz. 217

Friday:

test UNIT 2

kahoot with words from today

Any questions?