3H Unit 4 (the Caribbean) Lesson 3 Speaking

3H Unit 4 Speaking
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Slide 1: Tekstslide
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In deze les zitten 14 slides, met interactieve quizzen en tekstslides.

time-iconLesduur is: 45 min

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3H Unit 4 Speaking

Slide 1 - Tekstslide

Today's class
Goal(s)
- Expressing, dealing with and passing a complaint
- Expressing your opinion and reactions with regards to possible solutions to problems. 

Slide 2 - Tekstslide

Today's class
1. Expressions
2. Listening
3. Speech cards 

Slide 3 - Tekstslide

Complaints:
Ik wil een klacht indienen over de service.

Slide 4 - Open vraag

Compaints:
Het spijt me dat ik dit moet zeggen, maar dit gerecht is vreselijk.

Slide 5 - Open vraag

Reacting to complaint:
Mijn oprechte verontschuldiging, meneer.

Slide 6 - Open vraag

Asking for/proposing a solution:
Hoe stelt u voor dit op te lossen?

Slide 7 - Open vraag

Asking for/proposing a solution:
Ik kan ze op kosten van de zaak aanbieden.

Slide 8 - Open vraag

Responding to solution:
Dank u, dat lijkt me een goede optie.

Slide 9 - Open vraag

Exercise 4, Lesson 3
Fill in the missing (parts of) the sentences. 

Slide 10 - Tekstslide

Speaking
Prepare both roles (next slide), using the vocabulary and expressions of lesson 3. Write down notes in your notebook. 

Slide 11 - Tekstslide

A. - the customer
You are a - very patient and polite - guest at a restaurant and you have complaint. Decide for yourself what you are going to complain about, there are some suggestions below. 
not what your ordered - ingredient you can't or won't eat - cold 

  • Draw the waiter's attention.
  • Complain, using an expression. 
  • Explain, again, why you do believe there is a problem. 
  • Ask for a solution, using an expression.
  • Thank the waiter. 
B. - the waiter
You are a waiter at a restaurant, an you are not in a good mood today. That is why you are not very cooperative. 

  • Enquire after (ask for) the problem.
  • Use an expression to indicate that you think the customer is the problem. Stay polite!
  • Apologise, using an expression. 
  • Offer a solution, using an expression. 

Slide 12 - Tekstslide

Speaking
Have a conversation with your classmate. One of you is the customer, the other the waiter. The customer starts. 
timer
2:00

Slide 13 - Tekstslide

Homework
Exercises 2 & 3 Lesson 3, Unit 4

Slide 14 - Tekstslide