M1.2 - Departures Check-in 2 - les 2 - EN

Program Theme 2
  • Goals for today
  • Looking back on last week 
  • What is theme 2 about? (2.1 / 2.2 / 2.3 / 2.6)
  • Role play theme 2 
  • Assignments / TATW
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Slide 1: Tekstslide
LuchtvaartdienstverlenerMBOStudiejaar 1

In deze les zitten 34 slides, met interactieve quizzen, tekstslides en 1 video.

time-iconLesduur is: 90 min

Onderdelen in deze les

Program Theme 2
  • Goals for today
  • Looking back on last week 
  • What is theme 2 about? (2.1 / 2.2 / 2.3 / 2.6)
  • Role play theme 2 
  • Assignments / TATW

Slide 1 - Tekstslide

Learning goals:
  • how to read and check a booking confirmation
  • how to read and check an electronic ticket (E-tkt)
  • how to find the entry requirements for each country
  • how to inform passengers (in English) on mandatory travel documents for a destination

Slide 2 - Tekstslide

What is meant by fullservice check-in?

Slide 3 - Open vraag

What could be a reason for passengers to check in at the full service check-in desk, (and not at the self service kiosk)?

Slide 4 - Woordweb

5 reasons for Fullservice c/i:
  1. personal service
  2. SSCI failed
  3. special passengers (UM, assistance needed, etc.)
  4. special baggage/odd-size baggage
  5. excess baggage (that must be paid for) 

Slide 5 - Tekstslide

road map (steps) for check-in 
at the full service desk

Slide 6 - Tekstslide

1) Greet the passenger in a friendly, hospitable and professional way

Slide 7 - Tekstslide

2) Ask for travel documents 
(e-ticket and passport/id)

Slide 8 - Tekstslide

3) What to check in passport/ID:
  • is the passenger's identity correct?
  • is the name in the passport exactly the same as the name on the e-ticket?
  • is the document valid (so not expired)? 

Slide 9 - Tekstslide

4) Check the final destination

Slide 10 - Tekstslide

5) Ask if the passenger wants to check in baggage

Slide 11 - Tekstslide

6) Ask whether the passenger has a seat preference?

Slide 12 - Tekstslide

7) Return boarding pass and passport/ID to the passenger

Slide 13 - Tekstslide

8) Give the passenger directions to the right gate and mention their name

Slide 14 - Tekstslide

9) Check whether the passenger still has questions and wish them a pleasant flight/journey 

Slide 15 - Tekstslide

H.1 - Full service check in
*** Full service check in ***
Theme 2 - Travel documents

Slide 16 - Tekstslide

Which traveldocuments do you know?
  • booking confirmation
  •  electronic ticket (ETKT)
  • passport/identity card/visa
  • boardingcard

Slide 17 - Tekstslide

Your expertise:
  • booking confirmations
  • tickets
  • boarding passes

Slide 18 - Tekstslide

Booking confirmations:
After they made the reservation, the passenger will receive a booking confirmation, also known as:
 itinerary / ticket receipt / booking confirmation

This confirmation contains a booking number, under which the booking is being found:
Passenger Name Record (PNR) or reference number

Slide 19 - Tekstslide

Tickets:
  • Tickets are always always  e-tickets nowadays (electronic/digital ticket  (ETKT)
  • They are proof of a booking/payment for the flight
  • E-ticket is a confirmation, but not a valid boarding pass. 
  • A confirmation is also being called a trip summary and receipt or ticket itinerary 

Slide 20 - Tekstslide

Page 13/14/15 module reader:
  1. Booking code (PNR)
  2. Passenger information
         a) Passenger name
         b) E-ticket number
         c) Frequent flyer number
   3. Itinerary information
         d) Departing/Arriving
         e) Class
          f) Baggage
         g) Status
         h) Not valid before/after
        

Slide 21 - Tekstslide

Entry requirements

Slide 22 - Tekstslide

Looking up entry requirements
  • Entry requirements are determined by the government;
  • Entry requirements may vary from day to day due to political tensions, stricter safety measures of health reasons;
  • As PGSA you can look up the latest information;
  • As PGSA you know how to understand and apply (interpret) the information correctly;
(blz. 26-29 modulereader)

Slide 23 - Tekstslide

Required traveldocuments:
  • passenger is responsible
  • traveldocuments not correct at check-in = not travelling!!
  • airlines inform pax as a service overwegingen and to prevent problems

Slide 24 - Tekstslide

What will happen when a passenger does travel but he does'nt have the correct traveldocuments?

Slide 25 - Open vraag

Slide 26 - Video

Opzoeken toelatingseisen
  • Via Timatic (Travel Information Manual Automatic);
  • Timatic is een onderdeel van het check-in systeem Altea (leerjaar 3).

  • Via TravelDoc;
  • TravelDoc is een onderdeel van het check-in systeem iPort (leerjaar 2).

  • In leerjaar 1 werken we met geplastificeerde informatie uit TravelDoc.

 
(blz. 26-29 modulereader)

Slide 27 - Tekstslide

  • Toelatingseisen voor een NL passagier naar
     Portugal volgens TravelDoc in iPort
  • Toelatingseisen voor een NL passagier naar
     Verenigd Koninkrijk volgens TravelDoc in iPort

Slide 28 - Tekstslide

Looking up entry requirements by the passenger
  • Passenger is able to look up entry requirements before he travels;
  • In fact, he is obliged to do so according to the general travel conditions;
  • De passenger is responsible for having the traveldocuments in order and not the airline;
  • If it turns out that the traveldocuments are not in order the passenger is not able to travel;
  • Often through the website of an airline the passenger can look up which traveldocuments he needs.
(blz. 26-29 modulereader)

Slide 29 - Tekstslide

assignment 10:
We will do this assigment together in class. You can find it in Teams, your class, channel M1.2 (bij bestanden - map opdrachten).
Download it with the hamburger menu (3 dots)!!

Slide 30 - Tekstslide

Slide 31 - Link

Group 1: role play 2

Slide 32 - Tekstslide

Group 2: assignments and TATW
Book LVD K2
  • H4.1 read pages 89&90
  • H3.4.5 read pages 76-7
  • make assignments 1, 2, 8 and 9 (modulereader pages 12, 15 en 27)
TATW: the Americas + repetition week 1 (Africa, Middle East, Asia&Oceania)

Slide 33 - Tekstslide

Group 2: assignments LVD K2 & TATW
Boek LVD K2: H4.1 lees blz 89&90
                                H3.4.5 lees blz 76-79
Maak opdrachten 2.19 / 4.04 / 4.08 / 4.27 uit LVD K2 
(blz 47, 91, 101 en 118)



Slide 34 - Tekstslide