Reading Skills: Customer complaint Mentorklas
Reading: Customer complaint
Lesduur is: 45 minOnderdelen in deze les
Reading: Customer complaint
Open the lesson with the exact article title so students stay anchored to the source text. Briefly mention that today the class will use the article to practice reading strategies, not to replace the text with a different explanation.
Learning Goal
Use reading strategies to understand a text
Find specific information in a text
Understand difficult words from the context
Deze slide heeft geen instructies
What would you do if your shoes broke after just one day?
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Use this as a prior-knowledge activation after the learning goal. Expected responses may include phones, rules, safety, unfair, apps, teens, risks, or freedom. Briefly connect student ideas to the title and the meaning of ban.
Reading strategy 1: SKIMMING
Skimming = reading quickly to get the main idea
Look at:
📌 The title
📌 Headings
📌 Pictures
📌 First and last sentences
📌 Keywords
Don't read every word!
Emphasize that prediction is not guessing wildly. It should come from words in the title and topic.
Reading strategy 2: SCANNING
Scanning = Scanning means looking quickly for specific information.
Look at:
📌 Names
📌 Dates
📌 Numbers
📌 Places
📌 Specific words or phrases
📌 Facts
Don't read every word!
Emphasize that prediction is not guessing wildly. It should come from words in the title and topic.
You want to find out how much the trainers cost. Which strategy do you use?
Skimming
Scanning
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You want to know what the text is mainly about. Which strategy do you use?
Skimming
Scanning
Deze slide heeft geen instructies
Before reading
Keep this slide tightly connected to the article title. Avoid adding outside background about laws in other countries unless it is in the text students are reading.
Speaking activity
Imagine this:
👟 You bought new shoes.
😕 You wore them once.
💥 The shoes are broken.
What would you do?
Discuss with your neighbour
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Emphasize that prediction is not guessing wildly. It should come from words in the title and topic.
What did Daniel do on Tuesday afternoon
Find someone who knows the right answer!
Emphasize that prediction is not guessing wildly. It should come from words in the title and topic.
Regular verbs: verb + ed
• contact → contacted
• complain → complained
Irregular verbs: the verb changes
• buy → bought
• get → got
Past simple: We use the past simple for actions that started and finished in the past.
Writing
Emphasize that prediction is not guessing wildly. It should come from words in the title and topic.
Writing
You can use these sentence starters:
Last week, I bought...
I bought it at...
When I used it, I noticed...
I was unhappy because...
I went back to the shop because...
Emphasize that prediction is not guessing wildly. It should come from words in the title and topic.
What did you learn from today's lesson? What can I do to make it more fun!
Reflection only. Ask students to name one reading strategy or skill they improved, such as skimming, scanning, or using context.
Get to work!
Complete the exercises.
Finished early? Continue Taalblokken.
Work quietly on your own for at least 5 minutes.
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Emphasize that prediction is not guessing wildly. It should come from words in the title and topic.
