L.O 2 Customer Service - Interpersonal and Communication Skills

Communication and Interpersonal Skills

L.O 2 Be able to deliver effective customer service in different travel and tourism events.

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Slide 1: Tekstslide

Travel and TourismFurther Education (Key Stage 5)

In deze les zitten 6 slides, met interactieve quiz en tekstslides.

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Communication and Interpersonal Skills

L.O 2 Be able to deliver effective customer service in different travel and tourism events.

Slide 1 - Tekstslide

Deze slide heeft geen instructies

Communication Skills

Slide 2 - Tekstslide

Give ma an example of a Communication Skill.

Slide 3 - Tekstslide

Deze slide heeft geen instructies

What are
interpersonal skills?

Slide 4 - Woordweb

Deze slide heeft geen instructies

Interpersonal Skills

"Interpersonal skills mean the ability to communicate and build relationships with others. Often called people skills, they tend to incorporate both your innate personality traits and how you’ve learned to handle certain social situations. Effective interpersonal skills can help you during the job interview process and can have a positive impact on your career advancement."

https://uk.indeed.com/career-advice/cvs-cover-letters/interpersonal-skills