Park Management Lesson 2

• Communicatie
• HBO

Lesson 2: Discussion with the chairman of the municipality

Lesson objectives

1. Understand and apply theory read for the ''discussion with the chairman of the municipality" case (talk 2)
2. Self-evaluation of performance
3. Peer evaluation of performance

Have you ever dealt with noise complaints in your professional or personal life? What happened?

Activate prior knowledge:

Ask students to explain a time they have been on either end of a noise complaint in their professional or personal lives. If they have never experienced this, ask them to consider what they think it would look like in the case they read about for today. Discuss the answers once everyone has had a few minutes to type up their thoughts.

How many different management styles were mentioned in the preparation reading for today?

1. 1
2. 3
3. 5
4. 8

The answer is 5:

1. competing

2. avoiding

3. accomodating

4. compromising

5. collaborating

Source: https://www.pon.harvard.edu/daily/conflict-resolution/conflict-management-styles-pitfalls-and-best-practices/ 

Discuss with a partner/write down the pitfalls of the competing, avoiding, accomodating, and compromising styles.

Competing. When adopting a competing style, people view interpersonal conflict resolution as win-lose games. Rather than recognizing the value of ensuring that each party walks away satisfied, disputants focus narrowly on claiming as much as they can for themselves. While value claiming is an important component of negotiation, a single-minded competitive orientation sacrifices value in the long run and perpetuates conflict.

Avoiding. Because dealing with conflict directly can be highly uncomfortable, many of us prefer to avoid it. An avoidant conflict style might at first appear to be the opposite of a competitive style, but in fact, it can be similarly obstructive. When we avoid conflict, we often allow problems to grow worse.

Accommodating. Because they defer so often to others, negotiators who adopt an accommodating style can seem agreeable and easygoing. But when people consistently put others’ needs first, they are liable to experience resentment that builds up over time. Accommodating negotiators typically will benefit from learning to express their needs and concerns.

Compromising. Sometimes we try to resolve conflict by proposing seemingly equal compromises, such as meeting in the middle between two extreme positions, or by making a significant compromise just to move forward. Although a compromising conflict style can move a conversation forward, the solution is often unsatisfying and temporary because it doesn’t address the root issues at stake.

A collaborative negotiation style is usually the most effective style for managing conflict and fostering productive long-term relationships

True

False

The answer is true.

What are the benefits of the collaborative style according to your reading and the video you watched?

Reading:

Those who adopt a collaborative conflict-resolution style work to understand the deeper needs behind other parties’ demands and to express their own needs. They see value in working through strong emotions that come up, and they propose tradeoffs across issues that will give each side more of what they want. A collaborative negotiation style is usually the most effective style for managing conflict and fostering productive long-term relationships; however, different conflict-management styles can be effectively applied to different phases and types of conflict in management. Moreover, though we may have a predisposition toward a particular conflict style, we adopt different styles depending on the situation.

Video:

https://www.youtube.com/watch?v=qp0EETYZoJI

1. collaborative spirit

2. flexibility

3. practical action tips

Steering the conversation in your favored direction/keeping control is important in the collaborative style.

1. True
2. False

FALSE! It is important to let go of the need for control in a collaborative style.

Why is it important to NOT look at the other side as a competitor?

Answer: you don't get any of the benefits of a true collaboration/it spoils the tone and potentially future dealings with each other.

What are the benefits of being "flexible"?

1. creates boundaries

2. if you only have a ''hammer'', everything begins to look like a nail - this does not apply to all situations

3. look at everything case by case for the best solution

Why is it important to offer actual solutions?

If you only discuss the problems or point out the flaws in the solutions offered by the other side, you will never come to any solution. Focus on reaching a solution/adding value!

The hot seat

Get out the talk 2 preparation material/feedback forms and scan them quickly. One student who will be assessed on this will role play as the park manager and the teacher will roleplay as the head of the municipality. The rest of the class will take notes/give feedback! Check the feedback forms.

6. Choose one of the students being assessed on talk 1 to role play the talk with you as the head of cleaning and them as the park manager. The rest of the class will watch, take notes and give feedback. This is slide 12 titled ‘’hot seat’’. Give the students a minute or two to pull up the case and to review it or their notes briefly. The talk should take around 5 minutes and total approximate time to do this role play and get feedback from the class 10 minutes.

Practice time

Take 2-3 minutes to refresh your memory on today's case. In your groups, take turns practicing the talks: one student is the chairman, another the park manager, the others audience/feedback givers. Use the feedback/self-evaluation forms for guidance.

7. Break students up into their project groups (slide 13). Using the feedback forms you upload for them on Teams (you can find them in Uitvoering Onderwijs & Moodle). Students will take turns being the park manager, the head of the village committee, and giving feedback using the forms. As a teacher you will take the students who are being assessed on talk 2 to practice with them first, before ‘’sending them back to their groups’’ to practice as you check in on the other students with the time remaining. (Approx. 30 minutes)

Questions?

How would you rate your own performance today?

😒🙁😐🙂😃

Remind students these results are anonymous.

Did you fill in feedback forms and actively participate today?

OF COURSE 😇

Somewhat 😬

No; I will do more next time! 😥

Next time

Lesson 3: Talks 3 + 4

• Read the theory doc
• Read the content of the talks (preparation) and prepare both topics/take notes on the reading