Essential Skills for Lash & Brow Treatments
Essential Skills for Lash & Brow Treatments
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Essential Skills for Lash & Brow Treatments
What do you already know about professional lash and brow treatments?
Learning Objective
At the end of the lesson you will understand essential communication, safety, preparation, and technical skills for effective lash and brow treatments.
Health & Safety Working Practices
Follow salon hygiene procedures—wash hands, sanitise tools, and use PPE where needed.
Dispose of waste correctly, and follow health regulations.
Correct Positioning: Why It Matters
Prevents musculoskeletal strain or injury for therapist
Ensures maximum control and precision during treatment
Maintains client comfort and relaxation
Allows safe working around delicate areas (eyes)
Promotes professional and efficient service
Salon Preparation Requirements
Therapist preparation:
Clean, professional uniform, good personal hygiene, hair tied back, minimal jewellery, short clean nails to maintain hygiene and professionalism.Client preparation:
Full consultation completed, removal of make-up, protection using headband/gown, ensuring client comfort and correct positioning.Work area preparation:
All tools and equipment sanitised, trolley organised for efficiency, disposable items ready, waste bin available, adherence to health and safety regulations (e.g. PPE if required).
Suitable Salon Environment
Clean, hygienic and well-maintained treatment area
Adequate lighting to ensure precision when working around the eye area
Comfortable room temperature to prevent client discomfort
Effective ventilation to avoid fumes from products (e.g. tint)
Quiet, calm and relaxing atmosphere to enhance client experience
What is essential for a treatment area?
High room temperature
Clean and hygienic environment
Well-maintained treatment area
Bright fluorescent lighting
Why is adequate lighting important?
To create a dramatic effect
To reduce product fumes
Ensure precision around the eye area
What contributes to a relaxing atmosphere?
Loud music playing
Uncomfortable room temperature
Quiet and calm surroundings
Consultation Techniques
Use of open and closed questioning to gather detailed information
Visual and manual assessment of lashes, brows and surrounding skin
Reference to client record cards/history
Use of images or examples to clarify desired results
Active listening and summarising to confirm understanding
Agreeing a clear treatment plan and expected outcomes.
What technique is used to gather detailed information?
Visual assessment of surroundings
Use of open and closed questioning
Active listening and summarising
Agreeing on a treatment plan
What should be agreed upon with the client?
Clear treatment plan and outcomes
Detailed lash colour options
Skin care product recommendations
Visual examples of past clients
Professional Communication & Behaviour
Use clear, polite and respectful communication at all times
Demonstrate active listening (nodding, summarising, questioning)
Maintain professional body language (eye contact, posture)
Adapt communication to suit individual client needs
Maintain confidentiality and discretion (GDPR awareness)
Present a professional image (uniform, hygiene, attitude
Suitable Products, Tools & Techniques
Products must suit skin type, sensitivity and hair condition
Ensures effective and safe results
Prevents adverse reactions or damage
Tools must be fit for purpose and hygienic
Techniques selected based on desired outcome and treatment plan
Why is it important to select suitable products?
Ensures effective and safe results
To make treatments more expensive
To use more products than necessary
Prevents adverse reactions or damage
Adapting Treatments
Modify Technique
Adjust for Client Features
Adjust according to face shape (e.g. brow arch placement)
Consider eye shape, brow density and growth pattern
Adapt for sensitive skin or client comfort
Personalisation ensures client satisfaction and better result
Use gentler methods or change product strength as needed for client comfort and best outcomes.
Importance of Assessing Facial Characteristics
Analysis o face shape (oval, round, square, heart)
Consideration of eye shape and size
Natural brow position and growth pattern
Ensures a balanced, symmetrical and flattering result
Helps tailor treatment to enhance client’s natural features and meet expectations
Why assess eye shape and size?
Ensure a balanced haircut
Meet client expectations
Determine skin tone
Enhance natural features
What does brow position affect?
Nose shape
Symmetry
Lip size
Flattering results
Types of Lash and Brow Treatments
Eyelash tinting: enhances lash colour, defines eyes without mascara
Eyebrow tinting: improves shape and fullness, frames the face
Eyebrow shaping (waxing/tweezing/threading): creates clean, defined brow shape
Lash lift: enhances natural lashes by lifting and curling
Lash extensions: adds length, volume and thickness
Benefits include low maintenance, enhanced appearance and time-saving
The Chemical Process of Tinting
Tinting works through an oxidation process
Hydrogen peroxide ) 10 volume or 3% activates colour pigments (Toluenediamine )
Small colour molecules penetrate the hair cortex
Oxidation causes molecules to expand and develop colour
Results in longer-lasting tint within the hair shaft
Slide heading
As oxygen is released the colour of the tint starts to develop in the hair, due to the oxidisation process,
Causing a chemical reaction which allows the toluenediamine molecules to enlarge and become trapped in the cortex, giving the hair permanent colour for between 4 and 6 weeks
What causes the tint to develop in hair?
Hair washing
Oxygen release
Cold temperatures
Oxidisation process
How long does the hair colour last?
3 to 5 months
1 to 2 weeks
Indefinitely
4 to 6 weeks
What molecules get trapped in the cortex?
Hydrogen peroxide
Ammonia
Toluenediamine molecules
Keratin
What process activates colour pigments in tinting?
Ammonia
Hydrogen peroxide
Water
Alcohol
Eyebrow Shapes
An arched-shaped brow will enhance most features and face and eye
shapes.
A straight-shaped brow will enhance an oblong face shape as it will
give the illusion of a wider shape.
An angular-shaped brow will enhance a pear/triangular face shape as it will give the illusion of lifting.
A thin brow suits most face shapes and the majority of clients will opt
for a thinner brow. This shape is great for more mature clients as it
gives an instant lifting effect. It will not suit a client with a large nose
as it will make their face look disproportionate
Eyebrow Shapes
A thicker brow is good for younger clients but also suits most face
shapes (long, square, heart, round and diamond).
Longer: Good for clients with close-set eyes. You need to create the illusion of
width between the eyes, so extend the length of the eyebrows either
side to help.
Shorter: Good for clients with wide-set eyes. You will need to create the illusion of the eyes being closer together, so bring the eyebrow length in at
the bridge of the nose and keep the outer brows to the correct length
Which molecules penetrate the hair cortex?
Mineral molecules
Protein molecules
Large colour molecules
Small colour molecules
What causes colour molecules to expand?
Evaporation
Condensation
Reduction
Oxidation
Contra-actions & Responses
Excessive redness, burning or itching can be serious.
Stop treatment, remove products, apply soothing solutions, and advise the client to seek medical help if needed.
Normal Skin Reactions : Shaping
Mild erythema (redness)
Slight swelling or sensitivity
Warm feeling in treated area
These reactions are temporary and expected
Should subside within a short period
What is a normal skin reaction to treatment?
Persistent pain
Slight swelling or sensitivity
Mild erythema (redness)
Severe skin peeling
How long do normal reactions last?
Within a short period
Indefinitely
Several weeks
Aftercare Advice Tinting and Shaping
What to Avoid
Maintenance
Avoid heat treatments, steam, and make-up for 24 hours
Do not rub or touch treated area
Avoid swimming, saunas and sunbeds
Report any unusual reactions
Follow recommended care and report any unusual reactions.
Skin & Hair: Structure and Function
Skin structure:
Epidermis (outer layer – protection Langhan cells)
Dermis (contains nerves, blood supply Mast cells)
Subcutaneous layer (fat, insulation)
Functions: protection, sensation, temperature regulation
Hair structure:
Hair shaft, root, follicle
Function: protection and sensory role
What is one function of the skin?
Stores minerals
Filters blood
Regulates body temperature
Produces insulin
Which function protects against infection?
Acts as a barrier
Regulates pH
Absorbs nutrients
Produces hormones
What role does skin play in sensation?
Detects touch and temperature
Produces sweat
Stores fat
Filters toxins
Skin & Hair Conditions
Diseases and Disorders of Skin & Hair
Skin conditions: eczema, psoriasis, dermatitis
Eye conditions: conjunctivitis, blepharitis
Hair conditions: alopecia, ingrown hairs
Infections/infestations: styes, lice
Importance of identifying conditions to avoid unsafe treatments
Testing Before Treatment
Patch test carried out 24–48 hours prior to treatment
Small amount of product applied to skin (e.g. behind ear/inner elbow)
Observing for signs of redness, itching, swelling or irritation
Results must be recorded and signed before proceeding
What is the purpose of a patch test?
Identify skin reactions to products
Ensure product effectiveness
Where is the patch test typically applied?
On the face or hands
Behind ear or inner elbow
What signs are observed during testing?
Temperature, colour, texture, smell
Redness, itching, swelling, irritation
Why Testing is Essential
Prevents adverse reactions such as irritation, swelling or burns
Ensures client safety and wellbeing
Confirms product suitability before treatment
Provides legal protection and insurance compliance
Accurate recording supports future treatments and continuity of car
Contra-indications
Absolute (prevent treatment):
Conjunctivitis, severe skin infections, contagious conditions, recent eye surgery
Absolute
Relative
Relative (restrict treatment):
Minor cuts, bruising, sensitivity, allergies, inflammation
Why Client Satisfaction Matters
Ensures treatment meets agreed expectations
Builds client trust and loyalty
Opportunity to adjust and refine results
Encourages repeat business and positive reputation
Why does client satisfaction build trust?
It creates confusion.
It decreases business opportunities.
It meets agreed expectations.
It leads to negative reviews.
What does client satisfaction encourage?
Higher prices for services.
Increased complaints and dissatisfaction.
Repeat business and positive reputation.
Limited client feedback.
Importance of Keeping Treatment Records
Provides accurate client history
Records products, tests and outcomes
Ensures legal protection and insurance compliance
Supports continuity for future treatments
Must be updated, signed and stored securely
What is a benefit of treatment records?
Increases treatment costs
Provides accurate client history
Limits client communication
Reduces practitioner accountability
Why should treatment records be updated?
Supports continuity for future treatments
Obscures client information
Decreases insurance compliance
Makes records harder to access
What ensures legal protection for practitioners?
Allows sharing records freely
Eliminates need for documentation
Ensures legal protection and insurance compliance
Reduces treatment effectiveness
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Write down 2 things you want to know more about.
Ask 1 question about something you haven't quite understood yet.
