Phone Anxiety
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What is your biggest fear when making a phone call in English?
Not understanding the other person
Not being understood
Forgetting what to say
Making mistakes in English
Dealing with unexpected questions
Sounding nervous or unconfident
Slide 7 - Poll
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We are going to watch a video about overcoming phone phobia. What tips do you expect to see in the video?
Slide 8 - Open vraag
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Slide 9 - Video
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Slide 10 - Video
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Talking on the phone can make many people feel:
A
unlikable
B
frightened
C
curious
D
common
Slide 11 - Quizvraag
intimidating = frightened
How can breathing help you overcome phone phobia?
A
It relaxes you mind
B
It keeps your mind busy
C
It makes you talk faster
D
It makes the phone call easier
Slide 12 - Quizvraag
calm your nerves = relax your mind
What is the advantage of making practice phone calls?
A
you can ask about store hours
B
you get in touch with local business
C
It builds your self-esteem
Slide 13 - Quizvraag
increase your confidence = build your self-esteem
Asking people to repeat can help your conversations:
A
go in a different direction
B
to smooth someone over
C
feel more common
D
run more easily
Slide 14 - Quizvraag
to go more smoothly = run more easily
smooth someone over - to make problems, difficulties, or disagreements less serious or easier to solve, usually by talking to the people involved: Would you like me to try to smooth things over between you and your parents?
In which of these situations taking notes can help you?
A
When you get cold feet
B
When you lose the phone connection
C
When you can't do anything because of fear
D
When you are getting off track
Slide 15 - Quizvraag
to freeze up - to become unable to act due to fear or anxiety
to get cold feet - to suddenly become too frightened to do something you had planned to do, especially something important such as getting married.
get off track - talking about something that is not part of what you should be talking about:
How should you talk with someone who is upset?
A
Approach the conversation from emotional point of view
B
Fact-check what the other person is saying
C
Make them listen to you
D
Recognize their emotions
Slide 16 - Quizvraag
Acknowledge their feelings
What is the overall purpose of the video?
A
To provide tips for overcoming phone anxiety
B
To teach advanced phone skills
C
To advertise a phone service
D
To entertain viewers
Slide 17 - Quizvraag
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can help calm your nerves and clear your mind.
sorry, I didn't catch that.
sometimes be <span>intimidating.</span>
can help you get back on track if you freeze up
making phone calls to strangers.
increase your confidence.
Talking on the phone can
Making practice calls is a great way to
Taking deep breaths before or during a phone call
If you didn't hear something clearly, you can say
Writing down important notes before the call
Many people feel anxious about
Slide 18 - Sleepvraag
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