Unit 203 - WK 9

• Hairdressing
• Higher Education (non-degree)

Expectations- Classroom Rules

• No entering the classroom without a tutor 
• No food or drinks  when entering the classroom- Only water in a clear bottle
• Log onto a Chromebook
• Complete 'Do Now' task
•  Participate fully in your session
• No Hands up- Questions- No opt out 
• NO use of mobile phones- unless instructed to by tutor
• Toilet breaks not permitted in the first 30 minutes or the last 15 minutes of your session 
• Learning Review booklets/ Knowledge organisers 
• Remember to put Chromebooks at the end of session and remember to log out and put back on charge. 

Exam Dates

201 / 202 Resits - 18/10/25 1.30pm

203 Consultation - 25/11/25 - 1.30pm

Lesson Objectives

• Recall the hair and skin tests covered last week.
• Explain how to correctly store clients record cards to meet GDPR
• Describe the difference between a contra-indication and a factor.
• Be aware of the importance of aftercare.
• Recap the requirements for the 203 exam to help prepare for your revision.

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Do we need to record these test outcomes?

Yes

No

What information should be on your clients record card?

Record cards

• Name and contact details
• Service / treatment information
• Contra-indications
• Cost of services / treatment
• Any issues with the service
• Test results
• Client responses to questions
• Any retail they purchased. 

What does GDPR stand for?

1. Generalised Data Protection Regulation
2. Global Data Protection Regulation
3. General Data Privacy Regulation
4. General Data Protection Regulation

General data protection regulations (GDPR)

All personal data on clients must be stored correctly, otherwise businesses face a fine under the General data protection regulations (GDPR)

 

Record cards must be locked away at all times and personal information must never be given out to anyone.

If a client requests to see their record card, you must show them. The information stored on it is theirs so must not be withheld.

When removing old record cards, they must be destroyed correctly either by shredding or incineration.

Where must we store our clients record cards

1. In our trolleys
2. In a unlocked cabinet
3. In a locked filing cabinet
4. They can keep them

What is a contra-indication?

1. A recommended action for a particular treatment
2. A common side effect of the treatment
3. Something that may limit or effect the service
4. A medical condition that is easily treatable

List the different Contra-Indications that would impact your service.

Contra- Indications

Incompatibility with previous products and services

History of allergic reactions

Adverse hair, skin or scalp

Suspected infections and infestations

Medical advice

Why is it important to consider contra-indications?

1. To provide additional benefits to the service
2. To speed up the process of the service
3. To ensure the safety and effectiveness of the service
4. To increase the cost of the service

Can you list the different Factors that you must identify during your consultation.

Factors 

Hair Growth patterns

Lifestyle

Hair Length

Head and Face shape

Client Requirements 
 

Describe the difference between a Contra-Indication and a Factor

Factors vs Contra-indication

A factor is the individual characteristic's of your clients hair which will impact your chosen service.

A Contra-indication is something that may limit or effect the service

State the impact of not reporting referable contra-indications

What do you already know about aftercare?

Aftercare

• Future products and services
• Time intervals for their next service
• How to maintain their look
• You should also include the key features and benefits. 

Explain the difference between a Feature and a Benefit.

Feature and Benefit

Feature - A characteristic or quality of a product or service — what it has or does.

Benefit - The positive outcome or value that the user gains from that feature — why it matters to them.

Case Study

Client Background:

Chloe has long, colour-treated hair. She’s just had a full head of highlights. She straightens her hair daily and washes it every other day. Her ends are dry and prone to breakage. 

Identify an aftercare plan for this client. Including the Features and Benefits of what you have recommended.

Example plan

• Recommend Wella Color Motion+ Shampoo and Conditioner to protect colour and strengthen hair.
  
• Suggest Wella Fusion Intense Repair Mask once a week to improve elasticity and reduce breakage.
  
• Advise use of Wella Thermal Image Heat Protection Spray before styling.
  
• Recommend regular trims every 6–8 weeks.
  
• Encourage using a leave-in conditioner or serum to reduce dryness. 

What legislations link to our aftercare and selling of products and services?

Following legislation when selling and promoting retail products.

You must follow the legal requirements of these Acts which protect the buyer:

• Sale and Supply of goods Act
• Supply of Good and services Act
• Trade Descriptions Act
• Consumer Safety Act
• Prices Act 

THE SALE AND SUPPLY OF GOODS ACT 1994

When you go shopping, anything you buy is covered by the Sale of Good Act 1979. This means that when you buy a product it should be:

• As described
• Fit for purpose
• Of satisfactory quality

THE SUPPLY OF GOODS AND SERVICES ACT

1982

This act requires traders to provide services to a proper standard of workmanship. 

It also stipulates that the materials used or goods supplied must be of satisfactory quality.

Failure to meet these obligations is a breach of contract and could lead to legal action.

THE TRADE DESCRIPTIONS ACT 1972

This Act prevents sellers from misleading their customers as to what they are spending their money on.

It is an offence for a trader to quote false or misleading statements about goods and services. This means when you are making a purchase, the item should do what it says it does. 

THE CONSUMER SAFETY ACT 1978

This is a requirement to reduce the possible risks to consumers from any product that might be potentially dangerous.

THE PRICES ACT 1974

The price of products has to be displayed in order that a false impression is not given to the client.

What does the Trade Descriptions Act prevent?

1. Misleading statements about goods
2. Discounts on bulk purchases
3. Selling products for a different price than listed

What does the Supply of Goods Act ensure?

1. Proper standard of workmanship
2. Free delivery on all services
3. All products should be clearly labeled.

What does the Sale of Goods Act require of items / services ?

1. Fit for purpose
2. Of satisfactory quality
3. As described
4. At the lowest price

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Ask a question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.

Reflect, Summarise, and Share

Step 1 – Review and Recall

Write down 5 key facts, that you have learned in today’s lesson.

Step 2- Write a short summary using the key facts you recalled in step 1.

Step 3 – Peer Share and Clarify (5 minutes) in pairs or small groups, read through each other’s summaries and discuss any differences.

Step 4- Reflective Sentence Starters (2 minutes)"Today, I learned that…"

"A key point I need to remember is…"

"One question I still have is…"

Remember to use your learning review book to record new key terms you have learnt in todays session. 

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Hair and skin testing Brisk task

 Keywords Task-  Write a paragraph using as many keywords as possible. Remember to check spellings... 

Once completed swap your work with a peer and get them to check if they can add or amend any aspects.

List as many Keywords you can think that relate to ' Contra- Indications '