0JAM Writing practice periode 2, week 4

• Engels
• MBO
• Studiejaar 3

Common writing mistakes

Lesson goals

• Learn about common writing mistakes
• Learn how to create accurate sentences
• Learn to recognize mistakes and spell check  

Common mistakes in emails

They come in many forms, and most of them are just due to lack of spell checking or proofreading. 

It can also be due to informal language.

Common mistakes in emails

They come in many forms, and most of them are just due to lack of spell checking or proofreading. 

It can also be due to informal language.

What are common mistakes in emails and letters?

What is the purpose of a complaint letter?

1. To put the problem on record with the company and help preserve any evidence you may have.
2. To put your complaint on record with the company and help preserve any legal rights you may have

Complaint email or letter 

Complaint email or letter 

The purpose:

To put your complaint on record with the company and help preserve any legal rights you may have.

Typical email/letter mistakes

• I'm writing regarding to our appointment next week. 
• I'm writing regarding to our appointment next week. 
• I'm writing regarding our appointment next week. 
• I'm writing with regard to our appointment next week. 

Typical email/letter mistakes

I look forward to hear from you

I'm looking forward to meet you next week.

I look forward to hearing from you. 

I'm looking forward to meeting you next week.

Email/letter fun facts

The most common sentence to mention you have enclosed any necessary or essential documents in your email or letter is typically: 

• I've enclosed the document we discussed (or I discussed) on the phone (or in previous conversation).

However,

You only say enclosed for letters and attached for emails

• I've attached the document we discussed (or I discussed) on the phone (or in previous conversation.

Write a letter of complaint to Pathe's customer service

1. Dear Mr. Pathe,
2. Dear Mrs. Pathe,
3. Dear Sir/Madam,
4. Hello Pathe,

Formal letters:
which letter is not formal?

1. A letter of confirmation
2. A letter of enquiry
3. A letter of complaint
4. A personal letter

Write a letter of complaint to Ikea's customer service

1. Dear Mr. Ikea,
2. Dear Mrs. Ikea,
3. Dear Sir/Madam,
4. Hello Ikea,

If you are writing a complaint letter to the local authorities, what is the best way to end the letter?

1. Hope all is well.
2. I look forward to hearing from you soon.
3. Send some around here or else.
4. All the above.

A complaint letter is an example of?

1. Formal writing
2. Informal writing

What kind of letter is this?

1. A reminder
2. An apology
3. An offer
4. A letter dealing with the complaint

Let's practice our writing

In the next following slide, you're going to get writing tasks that you need to complete within the time limit. 

During that time limit you must remember to proof read your work and check your spelling.

You have just got a new computer game. You decide to tell your Australian friend, Pat about it.


Write a complaint email to the costumer service of Playstation because of a terrible experience with one of their games. In your email:
● Give the name of the game and explain the problem.
● Tell costumer service how much it cost and how long you've had the game before it broke.
● Elaborate what you think about it and that you will provide pictures as evidence.

Write your email in about 100 words.