IAS M3.1 theme 4

• Engels
• MBO
• Studiejaar 1

Chapter 1: BOARDING POSITIONS 

During the briefing you can read on your CAML or Ipad what your boarding position is. Your boarding position is the place where you have to stand during boarding. 

You pay attention to:

1. Handluggage of passengers: size, how many?and special luggage (aluminium koffertje / odd odeurs / animals)
2. Observing behavior  of passengers (make eyecontact!)
3. Communicate  with your colleagues on board 
4. Keep an eye on  emergency exits 

Possible boarding positions:

Boarding position at the gate

At the gate you help your colleagues of the ground with boarding.

Check passports, boarding passes and welcome the passengers on board.

Observing behavior:

• During boarding you pay attention to the passengers
• Look at their behavior,  (dangerous goods), do you experience violence (alcohol)? Report it
• Better te prevent a problem on 10 km altitude
• Make eyecontact, know what kind of passengers we have on board, it is not only friendly but we want to know who enters te plane.

Communicate with your colleagues:

• Passengers can enter via de front and backdoor of the plane . 
• Every CA has its own position on board. Making eyecontact with your colleagues is difficult.
• How do you keep in contact with them?
• With your telephone at your crewseat! (ding-dong.. door 12, Mettina)
• What do you want to say to your colleague or the cockpit?

Chapter 2: HANDLUGGAGE

Handluggage

• As a CA it is your responsibility to ensure that the boarding process runs smoothly.  
• As a cabin attendant you have to carry out the strict rules voor handluggage.
• More and more airlines have stricter handluggage rules
• These rules are a big annoyance for passengers and crew.
• It delays the boardingprocess, it leads to limited space on board and sometimes passengers bring along dangerous goods.

The crew duties regarding carry-on luggage during boarding

• Keep a close eye on the dimensions and the number of carry-on items
• Offer passengers help
• Be alert on handluggage (signaleer je iets verdachts?)
• Be alert on passenger behavior (why does he/she acts suspicious?)
• Keep monitoring: the boarding process, is it going smoothly?

How do you behave and act as a CA?

• You are proactive and attentive
• You approach the passenger and ask about the contents of their luggage
• You are friendly but persuasive
• You take responsibility by contacting your colleague or purser when something is out of the ordinary

Chapter 3: Emergency exits OVERWING

• These doors only open in case of an emergency
• There is more space at an emergency exit.
• Passengers want to sit at these rows although they have to pay voor it.  
• But there are restrictions not everyone can sit at an emergency exit.

emergency exit:

Who may sit at an overwing exit?

• Able Bodied Persons (ABP's):
• Older than 18 (sometimes 16)
• Physically and mentally capable, they have to be able to open the door
• No PRM's (Person Reduced Mobility):
• These pax cannot assist crew: they will delay evacuation
• If there is a PRM at the emergency exit, you have to move them during boarding

Roleplay "show a seat"

Page 46

Chapter 4: 

PUBLIC ADDRESS / PASSENGER BRIEFING

• to address = toespreken, aanspreken
• Public Address system, also PA
• This system is the only communicationsystem on board, by pressing the knob on the telephone you can choose for calling or doing an announcement.
• The purser normally does the briefing announcement.
• Local crew (Japanse crew) do their own announcement in their language.

Okay, all passengers are on board, luggage is stored and they are seated. What is the next step? 

• Prepare passengers for takeoff. 
• Passenger briefing" ->  safety demonstration.
• All 'in case of emergency' procedures are shared with passengers.

Passenger briefing and demo kit

Passenger Briefing

This briefing is mandatory before each flight take-off. When the flight is over water, the demonstration of the life jacket will also be mandatory.

The passenger briefing can take place ‘live’, or by means of a video. During the demonstration, the cabin crew may not perform any other actions so that the attention of the passengers remains focused on the demonstration.

The passengers remain in their seat, and by means of the ‘fasten seat belt’ sign, the passengers know that they must remain seated.

If the demo is ‘live’, every CA who gives the demo will take their demo kit and place the components in front of them, if possible. The CAs are spread throughout the aircraft, in the aisle (the curtain separating the different classes is open).

Demo-kit

A demo kit is used for to demonstrate the flight safety regulations. This demo kit is also part of the ‘pre-flight checklist’. It’s important that all components are in this bag, because you need them when you give a safety demonstration. What if you discover during the

Passenger briefing / 

flight safety demonstration

• We are going to watch a  video of a flight safety demo.
• Pay attention!
• Name 6 items from the demonstration. 

flight safety demo:

1. safety belt
2. oxygen mask
3. emergency exits
4. life vest, life jacket
5. emergency floor path lights
6. safety card in seat pocket

Chapter 5: Commands

Commands on board

• In aviation it is important that certain tasks are performed at a fixed time (we call this protocol or SOP (standard operating procedures).
• We make use of commands (tasks), cabin crew and cockpit crew are trained for this.
• You have to know the exact meaning of all commands and when to expect them.
• That ensures safety and prevents errors!

Commands on board

• Which command can we expect for departure?

1. Cabin Crew,  doors may be closed
2. Cabin Crew, arm the slides and crosscheck
3. Cabin Crew, take demo positions
4. Cabin and galley check

1. Cabin crew, doors may be closed

• Cabin crew close doors.
• Command is made by the cockpit crew.
• Ground personnel should've left the aircraft.
• All passengers should be on board and ground personnel delivered all necessary papers.
• Doors will not open again.

2. Cabin crew, arm the slides and crosscheck

• Cabin crew MUST arm their slides. 
• From now on, if you open your door, an emergency slide will inflate within 10 seconds!
• What is a crosscheck and why is this necessary?
• Video:

Why is it an absolute NO GO to open the doors right now?

3. Cabin crew, take demo positions

• All cabin crew that will have to do the flight safety demonstration (mentioned on the CAML/Ipad), take their positions.
• Check your demo kit in advance!
• Fasten seatbelt sign is on. Why?
• Passengers must remain in their seat until cruising altitude and the seatbelt sign switches off. No exceptions!

4. Cabin and galley check

• Cabin crew will now check if all passengers, the cabin, the galley and the lavatories are safe and ready for take-off.

1. pax: seatbelts, tray table, seatback, armrests, luggage
2. babies: seatbelts and lifevests 
3. galley: everything is latched and stowed away
4. cabin: no luggage, hatracks are closed and lavatories aren't occupied