IAS M3.1 theme 4

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Slide 1: Tekstslide
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In deze les zitten 32 slides, met tekstslides en 3 videos.

time-iconLesduur is: 60 min

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Slide 1 - Tekstslide

During the briefing you can read on your CAML or Ipad what your boarding position is. Your boarding position is the place where you have to stand during boarding. 
You pay attention to:

  1. Handluggage of passengers: size, how many?and special luggage (aluminium koffertje / odd odeurs / animals)
  2. Observing behavior  of passengers (make eyecontact!)
  3. Communicate  with your colleagues on board 
  4. Keep an eye on  emergency exits 

Slide 2 - Tekstslide

Possible boarding positions:

Slide 3 - Tekstslide

Boarding position at the gate
At the gate you help your colleagues of the ground with boarding.
Check passports, boarding passes and welcome the passengers on board.

Slide 4 - Tekstslide

Observing behavior:
  • During boarding you pay attention to the passengers
  • Look at their behavior,  (dangerous goods), do you experience violence (alcohol)? Report it
  • Better te prevent a problem on 10 km altitude
  • Make eyecontact, know what kind of passengers we have on board, it is not only friendly but we want to know who enters te plane.

Slide 5 - Tekstslide

Communicate with your colleagues:
  • Passengers can enter via de front and backdoor of the plane . 
  • Every CA has its own position on board. Making eyecontact with your colleagues is difficult.
  • How do you keep in contact with them?
  • With your telephone at your crewseat! (ding-dong.. door 12, Mettina)
  • What do you want to say to your colleague or the cockpit?

Slide 6 - Tekstslide


Slide 7 - Tekstslide

  • As a CA it is your responsibility to ensure that the boarding process runs smoothly.  
  • As a cabin attendant you have to carry out the strict rules voor handluggage.
  • More and more airlines have stricter handluggage rules
  • These rules are a big annoyance for passengers and crew.
  • It delays the boardingprocess, it leads to limited space on board and sometimes passengers bring along dangerous goods.

Slide 8 - Tekstslide

The crew duties regarding carry-on luggage during boarding

  • Keep a close eye on the dimensions and the number of carry-on items
  • Offer passengers help
  • Be alert on handluggage (signaleer je iets verdachts?)
  • Be alert on passenger behavior (why does he/she acts suspicious?)
  • Keep monitoring: the boarding process, is it going smoothly?

Slide 9 - Tekstslide

How do you behave and act as a CA?
  • You are proactive and attentive
  • You approach the passenger and ask about the contents of their luggage
  • You are friendly but persuasive
  • You take responsibility by contacting your colleague or purser when something is out of the ordinary

Slide 10 - Tekstslide

Chapter 3: Emergency exits OVERWING
  • These doors only open in case of an emergency
  • There is more space at an emergency exit.
  • Passengers want to sit at these rows although they have to pay voor it.  
  • But there are restrictions not everyone can sit at an emergency exit.

Slide 11 - Tekstslide

emergency exit:

Slide 12 - Tekstslide

Slide 13 - Tekstslide

Who may sit at an overwing exit?
  • Able Bodied Persons (ABP's):
  • Older than 18 (sometimes 16)
  • Physically and mentally capable, they have to be able to open the door
  • No PRM's (Person Reduced Mobility):
  • These pax cannot assist crew: they will delay evacuation
  • If there is a PRM at the emergency exit, you have to move them during boarding

Slide 14 - Tekstslide

Roleplay "show a seat"
Page 46

Slide 15 - Tekstslide

Chapter 4: 
  • to address = toespreken, aanspreken
  • Public Address system, also PA
  • This system is the only communicationsystem on board, by pressing the knob on the telephone you can choose for calling or doing an announcement.
  • The purser normally does the briefing announcement.
  • Local crew (Japanse crew) do their own announcement in their language.

Slide 16 - Tekstslide

Okay, all passengers are on board, luggage is stored and they are seated. What is the next step? 

  • Prepare passengers for takeoff. 
  • Passenger briefing" ->  safety demonstration.
  • All 'in case of emergency' procedures are shared with passengers.

Slide 17 - Tekstslide

Passenger briefing and demo kit
Passenger Briefing
This briefing is mandatory before each flight take-off. When the flight is over water, the demonstration of the life jacket will also be mandatory.
The passenger briefing can take place ‘live’, or by means of a video. During the demonstration, the cabin crew may not perform any other actions so that the attention of the passengers remains focused on the demonstration.
The passengers remain in their seat, and by means of the ‘fasten seat belt’ sign, the passengers know that they must remain seated.
If the demo is ‘live’, every CA who gives the demo will take their demo kit and place the components in front of them, if possible. The CAs are spread throughout the aircraft, in the aisle (the curtain separating the different classes is open).

A demo kit is used for to demonstrate the flight safety regulations. This demo kit is also part of the ‘pre-flight checklist’. It’s important that all components are in this bag, because you need them when you give a safety demonstration. What if you discover during the

Slide 18 - Tekstslide

Passenger briefing / 
flight safety demonstration
  • We are going to watch a  video of a flight safety demo.
  • Pay attention!
  • Name items from the demonstration. 

Slide 19 - Tekstslide

Slide 20 - Video

flight safety demo:
  1. safety belt
  2. oxygen mask
  3. emergency exits
  4. life vest, life jacket
  5. emergency floor path lights
  6. safety card in seat pocket

Slide 21 - Tekstslide

Chapter 5: Commands

Slide 22 - Tekstslide

Commands on board
  • In aviation it is important that certain tasks are performed at a fixed time (we call this protocol or SOP (standard operating procedures).
  • We make use of commands (tasks), cabin crew and cockpit crew are trained for this.
  • You have to know the exact meaning of all commands and when to expect them.
  • That ensures safety and prevents errors!

Slide 23 - Tekstslide

Commands on board
  • Which command can we expect for departure?

  1. Cabin Crew,  doors may be closed
  2. Cabin Crew, arm the slides and crosscheck
  3. Cabin Crew, take demo positions
  4. Cabin and galley check

Slide 24 - Tekstslide

1. Cabin crew, doors may be closed
  • Cabin crew close doors.
  • Command is made by the cockpit crew.
  • Ground personnel should've left the aircraft.
  • All passengers should be on board and ground personnel delivered all necessary papers.
  • Doors will not open again.

Slide 25 - Tekstslide

2. Cabin crew, arm the slides and crosscheck
  • Cabin crew MUST arm their slides
  • From now on, if you open your door, an emergency slide will inflate within 10 seconds!
  • What is a crosscheck and why is this necessary?
  • Video:

Slide 26 - Tekstslide

Slide 27 - Video

Why is it an absolute NO GO to open the doors right now?

Slide 28 - Tekstslide

Slide 29 - Video

3. Cabin crew, take demo positions
  • All cabin crew that will have to do the flight safety demonstration (mentioned on the CAML/Ipad), take their positions.
  • Check your demo kit in advance!
  • Fasten seatbelt sign is on. Why?
  • Passengers must remain in their seat until cruising altitude and the seatbelt sign switches off. No exceptions!

Slide 30 - Tekstslide

4. Cabin and galley check
  • Cabin crew will now check if all passengers, the cabin, the galley and the lavatories are safe and ready for take-off.

  1. pax: seatbelts, tray table, seatback, armrests, luggage
  2. babies: seatbelts and lifevests 
  3. galley: everything is latched and stowed away
  4. cabin: no luggage, hatracks are closed and lavatories aren't occupied

Slide 31 - Tekstslide

Slide 32 - Tekstslide