Mastering the Art of Speaking to Guests in High-End Restaurants

Mastering the Art of Speaking to Guests in High-End Restaurants

Learning Objective

At the end of the lesson, you will be able to speak properly to guests in a high-end restaurant.

Introduce the learning objective of the lesson.

What do you already know about proper etiquette when speaking to guests in high-end restaurants?

Dress Code

Dress appropriately for the restaurant and the occasion.

Explain the importance of dressing appropriately for the restaurant and the occasion.

Greeting Guests

Greet guests with a warm smile and a friendly, professional demeanor.

Demonstrate how to greet guests with a warm smile and a friendly, professional demeanor.

Seating Guests

Escort guests to their tables and pull out chairs for them.

Explain how to escort guests to their tables and pull out chairs for them.

Menu Presentation

Present the menu and explain any specials of the day.

Demonstrate how to present the menu and explain any specials of the day.

Taking Orders

Listen carefully to guests' orders and repeat them back to ensure accuracy.

Explain the importance of listening carefully to guests' orders and repeating them back to ensure accuracy.

Table Maintenance

Check on guests periodically to ensure they have everything they need and their table is clean and organized.

Demonstrate how to check on guests periodically to ensure they have everything they need and their table is clean and organized.

Closing the Meal

Thank guests for their patronage and invite them to return.

Explain how to thank guests for their patronage and invite them to return.

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.