P1 Lesson 7 Listening (opnieuw)

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P1 Lesson 7

At the end of the lesson....

• Students can listen without interrupting.

• Students can say the main idea in simple words.

• Students can use the steps: listen – summarize – ask questions.

• Students can understand a customer or colleague in English.

What does LSD mean?

Which steps?

1. Listen

2. Summarize (say back the main idea)

3. Dig deeper (Ask extra questions)

1. Listen

What to do:

• Look at the person.

• Say nothing.

• Listen for important words (names, times, numbers, tasks, places).

2. Summarize (say back the main idea)

What to do:

• Say the most important information in 1–2 short sentences.

• Use simple words.

3. Dig deeper (Ask extra questions)

What to do:
Ask 1–2 simple questions to get more details.

Question starters:

• “Do you mean…?”

• “Can you show me?”

• “Where exactly?”

• “When do you need it?”

• “Which one do you want?”

Listen to two people talking about customer service. Did they have a good or a bad experience?

What was the problem? Situation 1

A

It didn't connect to bluetooth

B

It didn't eat

C

It didn't talk

D

It didn't dance