Unit 5

Second year
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Slide 1: Slide
EngelsMBOStudiejaar 2

This lesson contains 45 slides, with text slides.

time-iconLesson duration is: 50 min

Items in this lesson

Second year

Slide 1 - Slide

Second year

Units 4,5,6

Examen Lezen/Luisteren B1 (Centraal examen) - Periode 3
Examen Spreken A2                                                         - Periode 2

Slide 2 - Slide

Unit 5 Orders are orders
Listening Ex. 2/108


Fill in the table.
Exercise 3/109
Exercise 4/109 - Translate the sentences
Track 19

Slide 3 - Slide

Ex. 4/109-110
1. We would like to order 400 pieces of model number CB...
2. I would like to place an order for 200 ATB bikes.
3. I would like the largest/biggest of the two models.
4. How many closets/cabinets would you like to order?
5. Is there anything alse I can do for you?
6. I'm afraid we don't have this in stock at the moment. They are arriving next week.

Slide 4 - Slide

7. I would like to change my order, if that's possible.
8. Could you make four pieces instead of three?
9. I'm sorry, but I have to cancel our latest order.
10. Until which date can we change our order?

-------------

Slide 5 - Slide

Ex. 6/110-111
1.  to be delivered to the address above
2. The price is increased by 15%
3. available in all our stores
4. green boxes instead of red
5. to be delivered before 1 April next
6. to sell at a profit
7. at 1,50€ each
8. the products will be with you tomorrow
9. check the products on arrival
10. unfortunately there is nothing we can do about it

Slide 6 - Slide

Unit 5- Orders are orders
  • Explain possesive (bezit vorm)
       Ex. 7 - do & check
                                
                                
  • Read The Top 5 Ways to Turn a Complainer Into a Positive Person  - page 112                              

Slide 7 - Slide

Possesive/Bezit
's - voor mensen
Ilse's phone is missing
Robin's jacket is red
Where is the manager's office?
My husband's car is very fast.
Where are the children's toys?
These are women's clothing.
There are men's jeans.
's - voor namen
Charles's wife is Camilla/ Charles' wife...
Where is Bryan's phone?
Is this Anna's car?

's voor dieren
My dog's fur is white.
The cat's tail is black.
's - voor plaatsen / gebouwen

The country's economy is growing.
The world's economy is...
Let's meet at the Bijenkorf's.
Go to the butcher's and buy a sausage.
The bank's employees got fired.


Slide 8 - Slide

's - voor tijd en afstand
Did you read today's newspaper?
I didn't receive yesterday's review.
Last year's vacation was awesome!
He walked a 10 kilometres' distance.
of - álleen voor DINGEN
The colour of my shoes is blue.
The roof of the house is red.

Slide 9 - Slide

Do ex. 7/ pg 111


Check

Slide 10 - Slide

      Understanding a short text
Read : The top five Ways to Turn a Complainer Into a positive Person/page 112
Match the 5 advices with the Dutch translations A-B-C-D-E

A- Een klacht is een gelegenheid om meer omzet te draaien
B- Als je iemand hoort klagen, vraag hem de klacht in een verzoek te veranderen
C- Laat de andere persoon zich concentreren op wat ze echt wil bereiken
D- Vraag een klager om een positieve houding te nemen als ze met jou is
E- Vraag degene die klacht wat hem écht dwars zit.
timer
3:00

Slide 11 - Slide

Understand conditions of warranty
Read: Limited warranty - page 112
Answer the 4 questions - page 113 - in Dutch


timer
10:00
examples of "acts of God"

Slide 12 - Slide

Write an order
Ex 10 - page 113-114
Write the letter + fill in the order form

Slide 13 - Slide

Recap:
Forms to express possesion

De naam van mijn broer is...-
de email van gisteren -
de beslissing van de manager -
de presentatie van Niels -
de auto van Michel -

Slide 14 - Slide

March 16 2022
Speaking interaction
1. New vocabulary
2. Practise the theory
3. Conversations

Slide 15 - Slide

Ex. 16/117  Conversation 1
Ex. 16/117  Conversation 2

breedbeeldtelevisie - wide screen TV
gespreid betalen-  pay in installments
termijnen - installments
een regeling-  an arrangement
rente-  interest
eenmalig-  one-time
administratiekosten- administration fees
!catalogus... Hij - it
!duurder-  mot=re expensive

 voorwaarden-  conditions
aankoopbedrag-   purchase amount
aanbetaling-  deposit
restant - balance
redelijk - reasonable
!Hoe wilt u betalen? - How would you like to pay?
!Even rekenen! - Let me calculate

Slide 16 - Slide

Apple iPhone 13 Pro Max
Price: 1300 €
256GB
purchase amount
interest
monthly installments
installments
deposit
balance

You have to pay a ................ of 30%. Further, the .............. of 910€ must be paid in 12 ................... of 85€.
For payments in ................... we apply an .................... of 10% of the ..............
Fill in the gaps:

Slide 17 - Slide

Apple MacBook Air (2022)
Price: 999,00€
Fiat 500e
Price: 24.900€

Negociate:
-the deposit
-monthly installments 
  how many - how much

Slide 18 - Slide

Speaking interaction
Now:

Practise the 2 conversations 
Ex. 16/pg 117-118

Slide 19 - Slide

LISTENING
Ex.14/pg.116 + Ex.17/pg.118


Check  the sentences of  
Ex. 15 - page 117 
 Ex. 18 - page 119
Make Ex. 21 - page 121
track 22
Track 21

Slide 20 - Slide

Ex. 15/117
1. You will get two-years' guarantee on all cash-desk equipment.
2. The guarantee /is void/expires/stops if the product is used for the wrong purposes.
3. The warranty is not valid for glass parts.
4. Our service desk is available 24hours a day.
5. Our after-sales service is free for the first six months.
6. The guarantee is not valid anymore if you try to repair/fix the product yourself.

Slide 21 - Slide

7. Keep your receipt with the guarrantee card/proof.
8. I am afraid that your guarantee has expired a few months ago.
9. You can order parts directly at the factory.
10. Fill in the guarantee card and return it as soon as possible in the included self-addressed envelope.

Slide 22 - Slide

Ex. 18. page 119
1. I'm sorry Madam, I can;t tell you that on the phone.
2. I think that you better come to the store.
3. Can you come to this department right away?
4. We have a little problem with a few customers here.
5. Madam, do you mind going to my colleague at cash-desk 6? Thank you!
6. So, if I understand you correctly, the saleswoman didn't listen to you.

Slide 23 - Slide

7. WE never sell anything out of the window, Sir. I'm sorry but this is our policy.
8. This is of course more expensive than all common brands.
9. And, what exactly are you going to use it for, Madam?
10. Can you check how many of those radios we have in stock?

Slide 24 - Slide

Ex. 21, page 121
1. Do you want to pay cash or with a cheque?
2. Don't you like this one?
3. Would you like to try on this jacket?
4. Do you still have the receipt?
5. Do you have a specific amount in your mind?
6. Do you already have a customer card?
7. Would you mind calling back this afternoon?

Slide 25 - Slide

8. Do you know our credit scheme? Are you familiar with our...
9. Did your husband try to clean the device himself?
10. Can't your wife come to the store herself?

Slide 26 - Slide

Ex. 18/119
1.I'm sorry, Madam. I can't tell you on the telephone.
2. I think that you beter visit the store.
3. Can you immediately come to this department?
4. We are having a small problem with a few customers here.
5. Madam, do you mind going to my colleague at cash-desk 6? Thank you.
6. So, if I understand you correctly, the saleswoman wouldn't listen to you.

Slide 27 - Slide

7. We never sell anything out of the shopping window. I'm sorry, but this is our store policy.

Slide 28 - Slide

Ex. 18/119
1. I'm sorry Madam, I can't tell this over the phone.
2. I think it's better if you come to the store.
3. Can you come to thisdepartment immediately.
4. We are having a small problem with a few customers.
5. Madam, would you mind going to my colleague at checkout nr 6? Thank you!
6. So if I understand you correctly, the saleswoman wouldn't listen to you.

Slide 29 - Slide

7. We never sell something from the shopping window, Sir. I'm sorry, but it's our policy.
8. Of course this one is more expensive than all usual brands.
9. What do you want to use it for, Madam?
10. Can you checl how many of those radios we have in stock?

Slide 30 - Slide

Ex. 15/Page 117

1. You will get a two-years' guarantee on all cash desk equipment.
2. The guarantee stops if the product  is used for wrong purposes.
3. The guarantee is not valid for parts made of glass.
4. Our customers service is available 24 hours a day.
5. Our after-sales service is free for the first six months.
6. The guarantee is not valid anymore if you attempt to repair the product yourself.
7. Keep the receipt with the guarantee card.
8. I am afraid youir guarantee has elapsed a few months ago.
9. You can order parts directly at the manufacturers.
10. Fill in the guarantee card and return it as soon as possible in the attached selfaddressed envelope.

Slide 31 - Slide

Speaking
Prepare Ex. 16/117-118

Choose 1 dialogue and prepare it

Slide 32 - Slide

Ex. 18/Page 119

1. My appologies, Madam, I can't talk to you over the phone about this.
2. I think you could better come to the store.
3. Could you come to this department immediately?
4. We are having a little problem with a few customers here.
5. Madam, would you mind going to my colleague at cash-desk 6? Thank you.
6. So, if I understand you correctly, the salesperson wouldn't listen to you.
7. We never sell anything out of the shopping window, Sir, I'm sorry, but that's your policy.
8. Obviously, this one is more expensive than all our other brands,
9. And what exactly do you want to use it for, Madam?
10. Can you check how many of those radios we have in stock?

Slide 33 - Slide

Ex. 21/page 121
1. Would you like to pay cash or by cheque?
2. Don't you like this one?
3. Wouldn't you even like to try this jacket?
4. Do you stil have the receipt?
5. Do you have a certain amount in mind?
6. Do you already have a customer card?
7. Could you call back this afternoon?
8. Do you know our credit scheme?
9. Did your husband try to repair the device himself?
10. can't your wife come to the store herself?

Slide 34 - Slide

Ex. 22/page 122

1. Who sold you these chairs, madam?
2. When did you buy these shoes?
3. Which model do you mean, Sir, this one here or that one there?
4. Which day would suit you best?
5. What was the complaint about?
6. Why didn't you retrurn to the same cash-desk?
7. What did they tell you exactly at the customer's service?
8. Whose turn is it?
9. Whose plastic bag is this?
10. How do you like this colour?

Slide 35 - Slide

Reading - Ex. 23
Read "Selling to the top"
at page 123

Answer the 10 questions at page 124

Slide 36 - Slide

Learn for Test Unit 5
Words at page 126

Sentences: Ex. 4, 6, 7, 15, 18, 21, 22
TOETS UNIT 5: 7 april
Hand in: letters Ex. 25+26

Slide 37 - Slide

Writing assignments
Write the letters of ex. 25 + 26
Hand in

TIPS FOR WRITING : p.t.o.

Slide 38 - Slide







Pay attention how you write these words:
  • CUSTOMERS
  • WITH
  • CATALOGUE
  • Hoofdletter in het begin vd zin!
  • Hoofdletter voor naam


WEL : Dear Mr Norton,
                 or
            Dear Geoff,
Dear Sir / Dear Madam
NIET: Dear Sir Norton
         : Dear Mister Norton
         : Dear Mister Geoff Norton
Letters ex. 25+26/pages 125-126

Slide 39 - Slide

Words Unit 5
  • een bestelling plaatsen bij - to place an order with
  • hoeveelheid, aantal - quantity
  • stuksprijs - unit price
  • vanwege een staking - due to a strike
  • een boodschap achterlaten - to leave a message
  • spoedbestelling - rush order
  • verzendkosten in rekening brengen - charge shipping costs
  • een bestelling wijzigen - change an order
  • een bestelling bevestigen - confirm an order
  • een bestelling annuleren - cancel an order
  • inkoopbeleid - buying policy
  • potentiele klanten - potential customers
  • consument - consumer
  • verkeerd gebruik - misuse
  • fabrikant - manufacturer
  • orderbevestiging - order confirmation
  • defect, mankement - defect
  • kreditplan - credit scheme
  • winkelbeleid - store policy
  • een klant naar een collega verwijzen - to refer a customer to a colleague
  • rondkijken(in een winkel) - browse

Slide 40 - Slide

  • bezorgkosten - delivery charge
  • indeling van een winkel - layout
  • voorkeur - preference
  • aanbevelingen doen - make recommendations
  • een verstandhouding met de klant opbouwen - establish a relationship with the customer
  • productkennis - product knowledge

Slide 41 - Slide

ex. 22/page 122
1. Who sold you these chairs, Madam?
2. When did you buy these shoes ?
3. Which model do you mean, Sir? This Linea here or that Caria over there?
4. Which day would suit you best?
5. What was the complaint about?
6. Why didn;t you go back to the check-out right away?

Slide 42 - Slide

7. What exactly have you been told at the customer service?
8. Whose turn is it? / Who's next?
9. Whose plastic bag is this? It's mine, thank you!
10. What do you think about this colour?

Through - thru

Slide 43 - Slide

Leren voor de toets
Test Unit 5:
Words at page 126 : Nl-En/ En/Nl

Ex. 4, 6, 7, 15, 18, 21, 22

Test Unit 5 - 6 January

Slide 44 - Slide

Round up Unit 5



Case 5 : Reading - page 128



Case 5 - Listening - Track 23

Slide 45 - Slide