Importance of customer service for Holiday Reps
1 / 15
Lesson duration is: 10 minItems in this lesson
Slide 1 - Slide
Does a Rep have a much interaction with customers?
Yes
No
Not sure
Slide 2 - Poll
Do you need to have good customer service skills to be a Rep?
Yes - this is so important as they deal with customers daily
No - not so much
Not Sure
Slide 3 - Poll
Why is Customer Service skills important for holidays reps?
Slide 4 - Mind map
Do reps have to Sell products and services?
Yes
No
Not Sure
Slide 5 - Poll
Does everyone have good selling skills?
Yes
No
Not Sure
Slide 6 - Poll
What kind of products and services does a rep have to sell?
Slide 7 - Mind map
Does a Holiday Rep have to ensure their customers are Safe on Holiday?
Yes
No
Not sure
Slide 8 - Poll
What are some ways a Rep can ensure the health and safety of guests?
Slide 9 - Mind map
Do Reps have to use technology such as IPADs to help them do their Job?
Yes
No
Not Sure
Slide 10 - Poll
Is it important to be organised and have good IT skills as a Holiday Rep?
Yes
No
Not Sure
Slide 11 - Poll
What are some types of problems that a rep might have to deal with?
Slide 12 - Open question
Do you think the rep can impact guests overall holiday experience
Slide 13 - Poll
Slide 14 - Mind map
Where can a rep leave a review of the holiday and the rep?
