Formal Lay-out
Dear Customer Service,
I recently bought a wireless speaker from your website on May 2nd.
Unfortunately, the speaker does not turn on and makes a strange sound.
I would like to return the product and ask for a refund.
Please let me know how to return the item.
Thank you for your help.
Kind regards,
Emma
1. Aanhef / Greeting:
Dear Sir/Madam,
Dear Customer Service,
Dear Mr./Ms. [Achternaam],
2. Inleiding / Opening line:
I am writing to you because...
I recently bought a product from your website...
3. Hoofddeel / Main body (Klacht of verzoek):
Unfortunately, the product does not work properly.
I would like to return it and ask for a refund.
I bought the item on [datum].
4. Afsluiting / Ending:
Thank you for your help.
I hope to hear from you soon.
5. Ondertekening / Your name:
Kind regards,
Sincerely,
Naam