M1.2 - Departures Check-in 2 - Summary - EN

Date test:

1LV1:  29 june
1LV2:  29 june
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Slide 1: Slide
Module 6.1MBOStudiejaar 1

This lesson contains 20 slides, with text slides and 1 video.

time-iconLesson duration is: 90 min

Items in this lesson

Date test:

1LV1:  29 june
1LV2:  29 june

Slide 1 - Slide

aan het einde van deze les kun je:

  • beschrijven wat je rol en taken zijn als PGSA
  • beschrijven wat het verschil is tussen transfer en transit passengers
  • beschrijven wat het verschil is tussen COR en NOC
  • transfer en arriving passengers  de weg wijzen op Schiphol



After this lesson:
  • You know what the liquid regulation means
  • Did we go through the lesson material of M1.2
  • You know what the test is about
  • You know of what to make a summary of

Slide 2 - Slide

Liquid regulation
When travelling with handluggage the passenger must take the 
liquid regulation into account (liquids, creams and gels)

Slide 3 - Slide

Liquid regulation:
  • Liquids, creams and gels must come in a package with a maximum of 100 ml
  • The packed liquids, gels en creams must come in a transparant and resealable plastic bag of 20x20 cm
  • The maximum content of the plastic bag is 1 liter 
  • Maximum of 1 plastic bag per person. 

Slide 4 - Slide

Slide 5 - Video

Most up-to date information:
Click on: Schiphol l Vloeistoffen in je handbagage to get the most up-to-date information about liquids

* A bottle of water in the handluggage is allowed again

Slide 6 - Slide

Exceptions:
  1. Fluid medication, diet- and babyfood required for the duration of the flight (recipe or medical document must be shown)
  2. Taxfree shopping items bought on the day of departure and packed and sealed in a bag by the taxfree shop

Slide 7 - Slide

Your role as a PGSA in liquid regulation:

During check-in:

  • Answer the passengers' questions about liquids 
  • NEVER accept liquids that are not allowed (passenger needs to throw  it away themselves!)

Slide 8 - Slide

Next week the test!

Slide 9 - Slide

Your role as a PGSA at the full service check-in desk:
You are able to check in passengers in a friendly, quick and efficient way:

  1. What does full service check-in entail / steps 
  2. Booking confirmations / E-tickets
  3. Travel documents
  4. Check-in baggage
  5. Dangerous goods
  6. Liquids / prohibited items in hand baggage

Slide 10 - Slide

Let's work together:
  • Form 6 groups
  • Each group tells something about (a part of) the 4 themes
  • Each group makes a presentation
  • All material of that (part of the) theme must be covered 

Slide 11 - Slide

Form 6 groups:
  1. Theme 1: Full service check-in and roadmap (steps)
  2. Theme 2, part 1: E-tickets and booking confirmations
  3. Theme 2, part 2: Travel documents
  4. Theme 3: Check-in baggage
  5. Theme 4: Dangerous goods
  6. Theme 5: Liquids and prohibited items

Slide 12 - Slide

Presentations:
  • Divide the tasks
  • Use Word, PowerPoint or Prezi (you may use the digi-whiteboard)
  • Take turns presenting
  • Preparation: 30 minutes
  • Presentation lasts 5-10 minutes
  • Also listen carefully to the presentation of your classmates!

Slide 13 - Slide

Theme 1: 
Full service check-in

  • What does full service check-in mean?
  • For what 5 reasons should a passenger check in here?
  • Deal with the complete step-by-step plan on how to check in at a full service desk

page 5 to 10

Slide 14 - Slide

Theme 2, part 1: 
E-tickets and bookingconfirmation

  • How to read/check a booking confirmation?
  • How to read/check an E-ticket?
  • How to look up entry requirements (toelatingseisen) for a country (Timatic)?
  • How to read/check a passport/ID? 
pagina 11 t/m 16

Slide 15 - Slide

Theme 2, part 2: 
Traveldocuments

  • Different types of passports
  • Different types of visa
  • What is API?
  • What is ESTA/ETA? 

page 17 t/m 29



Slide 16 - Slide

Theme 3
Check-in baggage
  • What are the rules for excess baggage?
  • Weight concept / piece concept: what does it mean?
  • Heavy label / ARBO-wet
  • Odd size baggage (name 11 types) and how does it work?
  • Importance of the claimtag!
  • Handbaggage / IATA-free articles
page 30 to 38 

Slide 17 - Slide

Theme 4, part 1
Dangerous goods

  • Security-questions and the dangerous goods chart
  • What are dangerous goods?
  • Hazard labels / Handling labels
  • Electronic devices / lithium batteries 

page 39 to 44

Slide 18 - Slide

Theme 4, part 2: 
Prohibited items and liquids

  • What are prohibited items?
  • What does the liquid regulation entail?
  • What are the exceptions? 

page 45 to 48

Slide 19 - Slide

The test:
  • Be on time! Too late? No acces to class!!
  • Bring your laptop (don't forget to charge!)
  • The test contains 35-40 questions (open questions / multiple choice)
  • What to learn? All themes in the modulereader (except for theme 5!)

Slide 20 - Slide