Week 1

Obtaining Goods and Services
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Slide 1: Slide
EngelsMBOStudiejaar 1

This lesson contains 15 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 60 min

Items in this lesson

Obtaining Goods and Services

Slide 1 - Slide

Slide 2 - Slide

Planning
Week 1: Obtaining Goods  & Services
Week 2: Obtaining Goods & Services
Week 3: Giving Advice
Week 4: Helpdesk
Week 5: * 

* Presentations
* Writing Extra 

Slide 3 - Slide

To Do:

  • Obtaining Goods and Services - Lesson 1: Examples and Practice

Slide 4 - Slide

Introduction
How did you spend your holiday?


Slide 5 - Slide

Exercise 1
a. Have you ever given advice to a friend or relative about what to buy? Since you're studying to work in IT, you could focus on advice you may have given about buying a computer or software, for example.

b. Have you ever returned a product to a store because you were unhappy with it, or perhaps even registered a complaint about a product or store?

c. Have you ever made a phone call in English? If so, how did it go? Did you find anything difficult about it? If you haven't made a phone call in English yet, can you imagine how you would go about it? What do you think is different from making a phone call in English and in Dutch?

Slide 6 - Slide

Obtaining Goods and Services
Exercise 2: listen to the phone conversation  (Clip 1, 2, 3) and answer questions 1 - 4

Exercise 3: listen to the same phone conversation ( Clip 1, 2, 3) and answer questions 1- 10

Finished: Study the vocabulary from this lesson.


Slide 7 - Slide

Answers Exercise 2
1)b
2)b
3) d
4) d - h -a- g -e- b- f- c

Slide 8 - Slide

Answers - Exercise 3
1) a                8) a= false / b = false / c = true / d = false
2) d               9) a= false/ b = false/ c= true/ d= true / e= true
3) b              10) a= Hi, am I speaking to John? 
4) c                     b=  Hi, it's Mark here from EaysPC.
5) c & d             c= I'll have to check that with him
6) a & B             d=  Yeah, that's fine.
7) c                      e= Thanks for getting back to me so fast
                              f= Cheers, mate. Bye!

Slide 9 - Slide

What is the Dutch word for "summarize"?
A
samenvoegen
B
samenvatten
C
samenvatting
D
samenvoeging

Slide 10 - Quiz

What is the Dutch word for "equipment"?
A
apparatuur
B
gelijk
C
machine
D
werkplaats

Slide 11 - Quiz

What is the Dutch word for "acquire and obtain"?
A
verkopen
B
verwerven
C
verbergen
D
kennis

Slide 12 - Quiz

What is the English word for "klagen"?
A
cancel
B
complaint
C
complain
D
annoy

Slide 13 - Quiz

What is the English word for "de omvang/ mate"?
A
weight
B
expand
C
expansion
D
extent

Slide 14 - Quiz

What is the English word for " voorruit gaan "?
A
recession
B
progression
C
progress
D
conservative

Slide 15 - Quiz